Jasmine Thompson
Peyton
Summary
Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents. Seeking a Supervisor role, bringing relevant experience and solid work ethic
Overview
8
8
years of professional experience
Work History
Residential Program Manager
Overture
04.2025 - Current
- Worked to serve individuals with intellectual and developmental disabilities by ensuring their support and service needs were applicable.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Enforced policies and safety standards through home inspections.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Recruited top talent to maximize profitability.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Field Supervisor/Service Coordinator
Springs Family Respite Care
01.2025 - 04.2025
- Maintained communication with clients throughout projects to ensure satisfaction.
- Ensured all activities were conducted in accordance with company policies and procedures.
- Trained and mentored field personnel to enhance labor proficiency.
- Resolved customer complaints with appropriate adjustments to field operations.
- Oversaw faculty hiring process including recruitment, interviewing, selection, and onboarding.
- Kept teams on task to complete milestones on time.
Program Coordinator
Overture
12.2023 - 04.2025
- Kept program operating smoothly by expertly handling day-to-day processing needs and resolving unexpected challenges with level-headed strategies.
- Utilized problem-solving and analytical skills to deliver positive solutions.
- Coordinated tracking, reporting and insights for program activities.
- Facilitated program meetings, conferences, and workshops.
- Maintained compliance with all regulations relevant to the program activities.
- Designed program implementation and maintenance plan.
Caregiver
A Physicans Home Care
12.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Coordinated medical appointments, errands, and social events.
- Encouraged independence among clients while promoting dignity at all times.
Caregiver
Aveanna
04.2020 - 12.2023
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans.
- Evaluated patient's medical condition on daily basis.
- Maintained case notes to document resident progress and condition.
- Conferred with multidisciplinary team to deliver optimal care for each client based on individual factors like physical abilities and specific limitations.
- Followed agency policy and procedures in administering care to clients.
- Administration of medications to adhere to medication.
Member Service Representative
Ent Credit Union
04.2017 - 03.2020
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Resolved customer issues through thorough dispute investigation.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Education
Master of Business Administration (M.B.A.) - Business Administration (General)
University of Northern Colorado
Greeley, CO12.2024
Bachelor of Arts (B.A.) - Psychology
University of Colorado at Colorado Springs
Colorado Springs, CO12.2020
Associate of Arts - Psychology
Pikes Peak Community College
05.2016
Skills
- Analytical Thinker
- Excellent Communication
- Customer Service
- Program Management
- Computer Skills
- Problem Solving
- Time Management
- Strategic Planning
- Self motivation
- Organizational skills
- Client advocacy
- Training and mentoring
Timeline
Residential Program Manager
Overture
04.2025 - Current
Field Supervisor/Service Coordinator
Springs Family Respite Care
01.2025 - 04.2025
Program Coordinator
Overture
12.2023 - 04.2025
Caregiver
A Physicans Home Care
12.2023 - Current
Caregiver
Aveanna
04.2020 - 12.2023
Member Service Representative
Ent Credit Union
04.2017 - 03.2020
Bachelor of Arts (B.A.) - Psychology
University of Colorado at Colorado Springs
Associate of Arts - Psychology
Pikes Peak Community College
Master of Business Administration (M.B.A.) - Business Administration (General)
University of Northern Colorado
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