Jasmin Sparks
Aurora
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Kokoro
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Leveraged Excel skills to automate manual tasks, increasing efficiency within the finance department.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Boba Barista
Gong Cha
03.2023 - Current
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Described menu items to customers and suggested appealing products.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Informed customers on food allergies associated with certain ingredients used in boba tea creations.
Boba Barista
Happy Lemon
05.2022 - 01.2024
- Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
- Utilized POS system to receive and process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cashier
Target
10.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Grandview High School
Aurora, CO05-2022
Associate of Science - Chemistry
Arapahoe Community College
Littleton, CO05-2026
Skills
- Adaptability in Fast-Paced Environments
- Strong Work Ethic
- Positive and professional
- Team Leadership
- Service prioritization
- Point of sale operation
- Task prioritization
Timeline
Server
Kokoro
10.2024 - Current
Boba Barista
Gong Cha
03.2023 - Current
Boba Barista
Happy Lemon
05.2022 - 01.2024
Cashier
Target
10.2021 - 01.2022
Grandview High School
Associate of Science - Chemistry
Arapahoe Community College
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