JaShaun Pullman
Aurora,CO
Summary
To obtain a position within a company that will utilize my administrative, customer service and office financial skills.
Ability to evaluate problems, analysis situations, and makes astute decisions to effect positive change. Effective oral and written communication skills. 9+ years of experience with progressive responsibility in Customer Service, health care ; strong organizational, billing, time management, account research, email processing and conflict resolution abilities. Loyal, conscientious, and dependable, persistent, and dedicated.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Rep 3, Finance & Accounting (Court Svcs-XPE)
Comcast-Xfinity
03.2016 - Current
- Delivered a positive employee experience through a Gratis tool for test accounts, store accounts, tech locations and any business-related account
- Collaborated with leadership for store and business accounts to ensure requested equipment and services were applied and scheduled for installation correctly
- Documented 500+ accounts in compliance with tool requirements
- Requests from employees who needed changes made on their accounts, billing, customer education and any other information exchanged was expected to be notated
- Behaviors regarding working together, making decisions and supporting change were achieved in each daily tasks
- Individually assigned different projects to work in addition in every day tasks for business events, new store location openings and testing offices for training and testing new products
- Worked personal and escalated emails for extended problem solving
- Delivered exceptional service, building strong relationships with clients.
Technical Support
DIRECTV
09.2015 - 01.2016
- Dealing with customers with new and existing cable and wireless services
- Assist with billing inquiries such as taking payments, setting arrangements and discussing other payment methods on an account
- Compared pricing with different cable services
- Enhanced customer satisfaction by providing exceptional technical support and troubleshooting assistance.
- Boosted company productivity by providing efficient technical support to internal teams.
Student Support Specialist
Ultimate Staffing(Temp Agency)- Zenith Schools
02.2015 - 05.2015
- Dealing with high volume of outbound and inbound calls regarding Everest college information
- Verifying and receiving information and transferring to correct departments
- High call center environment
- Increased graduation rates through targeted academic advising and personalized learning plans.
Healthcare Agent
Connextions- United HealthCare
03.2013 - 10.2014
- Accessed member’s health accounts with high quality health care systems and assisted with any health related issues
- Viewed multiple billing and credit issues and made necessary changes to accounts
- Trained/Experienced on clerical work such as patient registration, insurance verification and updating patient records
- Accessed medical bills and claims history, viewed medications that the members were on
- Took very high volume of inbound calls
- Had access to correct departments if members were misled
- Administrative, clerical work
- Dealt with office work involving faxing and copying files over
- Ordering supplies
Medical Records Clerk
Aerotek(Temp Agency)- WellPoint Anthem Blue Cross Blue Shield
10.2011 - 02.2013
- Provides excellent customer service and comforting members of health program
- Spoke with existing members about new updates on health program and new members
- Helped customers with any health related questions with the health survey and transferred to correct party
- Providing technical assistance and resolve any issues
- Dealt with members of different age groups with health insurance
Customer Service Agents-Position: Customer Agent
24/7 in Touch (Netflix)
01.2009 - 08.2011
- Provides exceptional customer service and problem solving by responding to all inbound calls
- Collect payments and issue refunds to customer accounts
- Assists customers with new and existing accounts, website navigation, and account billing
- Technical troubleshooting and technical support
- Provides technical assistance and resolve customer inquiries
- Responded proactively and positively to rapid change.
- Managed customer accounts to maintain updated records.
Education
Certificate of Nursing -
Community College of Aurora
Aurora08.2014
General Studies -
Montbello High School
Denver05.2010
Skills
- Communication skills
- Task prioritization
- Positive attitude
- Relationship building
- Multitasking Abilities
Accomplishments
- Collaborated with multiple selected team mates in the development of new store openings and product testing.
- Achieved monthly performance expectations through effectively helping with requests.
- I was awarded Top Performer in 2020 for the "Awesome Award" in Mountain West Region at Comcast.
Languages
English
Full Professional
Timeline
Rep 3, Finance & Accounting (Court Svcs-XPE)
Comcast-Xfinity
03.2016 - Current
Technical Support
DIRECTV
09.2015 - 01.2016
Student Support Specialist
Ultimate Staffing(Temp Agency)- Zenith Schools
02.2015 - 05.2015
Healthcare Agent
Connextions- United HealthCare
03.2013 - 10.2014
Medical Records Clerk
Aerotek(Temp Agency)- WellPoint Anthem Blue Cross Blue Shield
10.2011 - 02.2013
Customer Service Agents-Position: Customer Agent
24/7 in Touch (Netflix)
01.2009 - 08.2011
Certificate of Nursing -
Community College of Aurora
General Studies -
Montbello High School
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