
Policy and procedure-oriented. Proficient Leadership skills and professional decision making. Experienced Community Corrections Team Lead known for effective crisis management and strong decision-making skills. Committed to providing compassionate support during sensitive situations, utilizing motivational interviewing and de-escalation techniques to foster a safe environment.
• Three years of Graveyard shifts with one of which being a team lead at the facility.• Provide face to face customer service on a daily basis with convicted felons.• Made important decisions at odd hours of the day.• Assist with clients with ongoing emotional or mental crises.• Motivational Interviewing and De-Escalation training and application used on a regular basis.• Firsthand experience with residents overdosing on illicit substances during Colorado's current opioid epidemic.• General security of the facility with random pat down searches and Urine Analysis testing for residential clients and the community.• Data entry on Microsoft Excel.• Distribution of Medications taken seriously.• Filing proper escape paperwork for Colorado State Patrol.• Providing write-ups of varying degrees of severity in the format of a legal document able to be upheld in court.
Answer customers' questions about merchandise and advise customers on merchandise selection. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.• Backroom work with storing and pulling product when not on the sales floor. Fraud protection by being able to sense the signs of a scam