Jarod Farrow
Littleton,CO
Summary
Offering strong foundation in relationship-building and communication, eager to learn and grow within recruitment industry. Delivers foundational understanding of sourcing strategies and candidate evaluation, ready to use and develop skills in talent acquisition and client management in a recruitment role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
06.2025 - 10.2025
- Assisted customers with policy inquiries and claims processing, ensuring effective resolution of issues.
- Managed high-volume calls, providing accurate information on insurance products and services.
- Collaborated with team members to improve customer satisfaction ratings through efficient service delivery.
- Utilized CRM software to document customer interactions and track claim statuses effectively.
- Resolved customer complaints by identifying root causes and recommending appropriate solutions.
- Educated clients on coverage options, facilitating informed decision-making regarding their insurance needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed claims accurately and efficiently, ensuring prompt customer service.
- Conducted thorough investigations to validate claim submissions and identify discrepancies.
- Maintained detailed records of all claims interactions and outcomes for quality assurance.
- Sourced over 100 candidates each day and executed 50+ follow-up and cold calls to drive pipeline growth, improve engagement, and accelerate candidate movement through the recruitment funnel.
Executive Recruiter Manager
Certified Luxury Builders Network
05.2022 - 01.2025
- Conducted comprehensive market research to identify emerging trends in luxury building sectors.
- Managed full-cycle recruitment processes, ensuring alignment with company culture and values.
- Enhanced candidate experience through effective communication and timely feedback mechanisms.
- Implemented advanced applicant tracking systems to improve efficiency in candidate management.
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Optimized job advertisements across multiple channels, attracting diverse and talented candidate pools for consideration.
- Led client hiring and sales meetings, presenting detailed reports, product demos, and insights on CLB Hire to showcase services, strengthen client relationships, and drive engagement.
- Spearheaded recruitment strategies that enhanced candidate quality and accelerated time-to-fill by 60%.
- Managed end-to-end recruitment processes, from initial client consultation to successful placement of top-tier executives.
Education
Bachelor of Science - Management Information Systems
Eastern Illinois University
Charleston, Illinois, IL05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Microsoft Excel
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Time management
- Recruitment process improvement
Timeline
Customer Service Representative
Progressive Insurance
06.2025 - 10.2025
Executive Recruiter Manager
Certified Luxury Builders Network
05.2022 - 01.2025
Bachelor of Science - Management Information Systems
Eastern Illinois University