Jaricah Tilley
Aurora
Summary
Certified Pharmacy Technician and experienced customer service worker with an aptitude for patient empathy and care, as well as extreme attention to detail and organization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Guardian Pharmacy LLC
Englewood
08.2025 - Current
- Triaging and assigning new prescriptions effectively through the workflow.
- Efficient and accurate data entry for long term care patients
- Calling providers offices as well as patients to clarify and verify concerns.
- Building patient profiles and effectively documenting previous medical history as well as allergies.
- Effectively prioritizing stat orders
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Maintained sterile environments for medication preparation processes.
- Collaborated with healthcare professionals to enhance patient care services.
- Processed insurance claims efficiently to facilitate patient access to medications.
- Trained new pharmacy technicians on operational procedures and best practices.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Residential Cleaner
Kapt Kleaning
Aurora
06.2024 - Current
- Extensive experience in customer satisfaction
- Experience in customer complaints and solving them quickly and effectively
- Experience in detailed care of people's homes and possessions
- Experience as a team lead responsible for training and staying timely
Department Supervisor
Davidons
Aurora
11.2023 - 05.2024
- Oversaw inventory management, including ordering, receiving, and maintaining appropriate stock levels
- Trained staff on product knowledge, customer service techniques, and company policies
- Resolved customer complaints or issues promptly and professionally to maintain high levels of customer satisfaction
- Utilized POS systems to process transactions accurately while ensuring cash handling procedures were followed diligently
CSR - Customer Service Representative
Alpine Maids
Denver
10.2022 - 11.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Front Desk Receptionist
Tribute Barbershop Lounge
Denver
01.2022 - 01.2023
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
Education
Certificate Of Completion - Pharmacy
PTCB
03.2025 - 03.2025
Skills
- Customer concerns
- Organization
- Customer service
- Stress management
- Resolving issues
- Time management
- Attention to detail
- Accurate Data Entry
- Kindness and empathetic listening
Certification
Driver's License
Timeline
Certified Pharmacy Technician
Guardian Pharmacy LLC
08.2025 - Current
Certificate Of Completion - Pharmacy
PTCB
03.2025 - 03.2025
Residential Cleaner
Kapt Kleaning
06.2024 - Current
Department Supervisor
Davidons
11.2023 - 05.2024
CSR - Customer Service Representative
Alpine Maids
10.2022 - 11.2023
Front Desk Receptionist
Tribute Barbershop Lounge
01.2022 - 01.2023