Jared Robinson
Fort Collins,CO
Summary
Dynamic professional experienced in Operations and Team Leadership. Known for effective communication and problem-solving skills, driving improvements that reduce response times and enhance customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Desk Supervisor
Home Depot
Fort Collins, CO
08.2025 - Current
- Supervised daily operations of service desk, ensuring high-quality customer support and issue resolution, resulting in an 87% LTPA grade HTD
- Mentored team members, promoting skills development and enhancing overall service efficiency, leading to a 10% increase in leadership behaviors for D94
- Implemented process improvements that streamlined ticket management systems and reduced response times, leading to a 60% increase in curbside customer retention
- Developed training materials for new hires, facilitating smooth onboarding and knowledge transfer.
Front End Supervisor
Home Depot
Fort Collins, CO
05.2024 - 10.2025
- Led initiatives for customer engagement, enhancing shopping experience through staff training and support, resulting in the store leading the district in GET
- Trained and mentored team members, fostering skill development and enhancing overall performance, resulting in a marked increase in credit applications and a new credit champion in the region, as well as multiple associates moving off the front end and into the store
- Coordinated scheduling to optimize labor resources, improving service levels during peak hours
Service Desk Lead
Home Depot
Fort Collins, CO
01.2024 - 05.2024
- Led service desk team to enhance customer support and resolve technical issues efficiently.
- Conducted regular performance evaluations, fostering professional growth and accountability within the team.
- Coordinated cross-functional teams to ensure seamless communication and effective problem resolution for customers.
Order Fulfillment Associate
Home Depot
Fort Collins, CO
11.2021 - 12.2023
- Streamlined order picking processes to enhance efficiency and reduce fulfillment times.
- Mentored junior staff on best practices for order fulfillment, fostering a collaborative work environment.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Receiving Associate
Home Depot
Fort Collins, CO
05.2022 - 09.2022
- Received and inspected incoming merchandise for quality and accuracy.
- Organized stock in designated locations to optimize space utilization.
- Collaborated with team members to ensure timely unloading of deliveries.
- Maintained accurate inventory records using inventory management systems.
Lot Associate
Home Depot
Fort Collins, CO
05.2019 - 11.2021
- Maintained organization of outdoor merchandise to enhance customer accessibility and shopping experience.
- Assisted customers with locating products and provided information on features and benefits.
- Operated forklifts and pallet jacks for efficient inventory management and product placement.
- Collaborated with team members to ensure timely restocking of shelves and displays.
- Removed safety hazards, soiled items, and trash from customer areas.
Education
High School Diploma -
Loveland High School
Loveland, CO05.2019
Skills
- Customer service
- Time management
- Problem-solving skills
- Training and mentoring
- Effective communication
- Multitasking Abilities
- Teamwork
- Inventory oversight
- POS systems
- Service level management
- Escalation handling
- Stress tolerance
Accomplishments
- My team and I have received high score ratings from guest surveys due to professionalism, exceptional service and quick response times, leading to a 20% increase in LTPA scores in one year(67%-87%), and a 60% increase in Curbside specific scores in the same time (35%-95%).
- I supervised a team of 60 staff members and 6 departments during an unexpected leadership change.
- I have helped multiple stores through leadership transitions, staffing shortages, and walk preperations
Certification
- Licenses - forklift, reach truck, electric pallet jack, portable loading dock, pacer unit, order picker, riding pallet jack, Ballymore electric ladder
- Management training course completed in May 2026
Timeline
Service Desk Supervisor
Home Depot
08.2025 - Current
Front End Supervisor
Home Depot
05.2024 - 10.2025
Service Desk Lead
Home Depot
01.2024 - 05.2024
Receiving Associate
Home Depot
05.2022 - 09.2022
Order Fulfillment Associate
Home Depot
11.2021 - 12.2023
Lot Associate
Home Depot
05.2019 - 11.2021
High School Diploma -
Loveland High School
Over 36 Homer Awards for Customer Service
Over my 7 years with Home Depot, I have excelled at customer service, putting customers first and find solutions to problems. I have assisted customers and associates in every capacity, living Home Depot's values each day to ensure excellent customer service and ensuring our most important assets are taken care of through training and support.