Results-driven Director of Supported Employment Services with 8 years of proven expertise in strategic leadership, program operations, and employer engagement. Committed to promoting inclusive hiring, client growth and maximizing client success through effective communication and outcome tracking.
Overview
9
9
years of professional experience
Work History
Director of Supported Employment Services
Spectrum
Denver/Loveland
01.2024 - Current
Provide strategic leadership and supervision to employment specialists, job coaches, and support staff.
Develop employer partnerships, job placement opportunities and customized employment strategies to promote inclusive hiring and long-term client success.
Oversee program operations, including client intake/assessment, on-the-job training/support, job development, progress monitoring, and outcome tracking to ensure high-quality, individualized services.
Manage individual client funding, ensure regulatory compliance and advocate for program expansion and policy improvement(s).
Senior Supported Employment Program Manager
Spectrum
Denver
05.2022 - 01.2024
Oversee day-to-day program operations, including client assessment, job placement, ongoing job coaching and retention support to promote competitive, integrated employment.
Supervise and mentor employment specialists, job coaches and support staff - including training, supervising, performance evaluations, scheduling and quality assurance of documentation.
Manage caseloads directly, develop employer partnerships, customized employment strategies, and track outcomes to meet funding and contractual requirements.
Collaborate with directors, funders (e.g., Division of Vocational Rehabilitation) and community partners to ensure program growth, regulatory compliance and continuous improvement.
Supported Employment Program Manager
Spectrum
Denver
02.2018 - 05.2022
Oversees vocational services that assist individuals with intellectual and developmental disabilities navigate barriers and obtain competitive integrated employment.
Lead staff, cultivate business partnerships, manage budget(s), and ensure compliance with federal rehabilitation guidelines.
Program Leadership: Assisted with setting program goals, developed policies, and established metrics to track client employment success and overall program efficiency.
Staff Supervision/Training: Trained and mentored job coaches, employment specialists and support staff, while also overseeing caseloads and providing guidance on complex client situations.
Business and Employer Engagement: Networked with local business leaders and employers. Marketed the Supported Employment program, educated employers on inclusive hiring and sourced job openings tailored to clients' skillsets.
Client and Case Management: Ensured individualized vocational assessments, job readiness training (resume writing, interview preparation, and on-the-job coaching) were executed effectively.
Compliance and Administration: Manage program budget(s), ensured compliance and maintained adherence to best practices.
Rehabilitation Counselor I
Division Of Vocational Rehabilitation
Golden
10.2017 - 02.2018
Conducted comprehensive assessments, interviews and evaluations to determine clients' vocational interests, skills, barriers and rehabilitation needs.
Developed and implemented individualized employment plans (IPE's), including goal setting, training recommendations, job placement and accommodation(s).
Provided career counseling, job readiness training, resume assistance, interview preparation and ongoing job retention support.
Coordinated with employers, medical providers, educational institutions and community agencies to secure services such as training, assistive technology and/or job modifications.
Managed caseloads, maintained detailed documentation, tracked outcomes and ensured compliance with federal/state regulations (e.g., RSA, ADA, etc.).
Education
Master of Arts - Rehabilitation Counseling
University of Northern Colorado
Greeley, CO
05-2018
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO
05-2015
Skills
Strategic Leadership
Program Operations
Compliance Management
Employer Engagement
Outcome Tracking
Inclusivity Advocacy
Effective Communication
Team Collaboration
Performance Evaluation
Affiliations
Association of People Supporting Employment First (APSE) - Training Committee
Association of People Supporting Employment First (APSE) - Policy Committee
State Rehabilitation Council (SRC) - Policy, Planning, Education Subcommittee
Associate Director of Employment Training at Project For Pride In Living -PPLAssociate Director of Employment Training at Project For Pride In Living -PPL