Jared Casey-Holland
Castle Rock
Summary
Dynamic customer service professional with extensive experience at TUCKER®, excelling in technical support and order management. Proven ability to enhance e-commerce operations through effective communication strategies and meticulous inventory management. Adept at fostering customer satisfaction and streamlining processes, ensuring a seamless shopping experience. Passionate about delivering exceptional service and driving results.
Overview
9
9
years of professional experience
Work History
Customer & Technical Support Associate –E-commerce
TUCKER® – TuckerUSA.com
Castle Rock
01.2024 - Current
- Started in production, assembling water purification systems and carbon fiber telescoping poles for professional window cleaning applications.
- Managed order packaging and shipping, with a focus on quality control and on-time delivery.
- Transitioned to the Sales and Marketing team after 2 months, providing technical support, customer service, and order assistance across multiple channels.
- Handled day-to-day operations on Shopify, BigCommerce, Cin7, and Amazon Seller Central, including order management, inventory updates, and product listings.
- Delivered timely and knowledgeable support via phone, email, and chat, resolving technical issues, and ensuring a smooth e-commerce experience.
- Supported marketing efforts by assisting with promotional campaigns, website content updates, and customer communication strategies.
- Created and maintained internal documentation, Standard Operating Procedures, and FAQs to streamline support processes and training for new team members.
- Acted as a liaison between production, shipping, sales/marketing, and customer service teams to improve communication and enhance customer satisfaction.
Customer Service Advisor -Amazon Sales Channel
Faison Office Products
Aurora
05.2023 - 11.2023
- Answer customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, and record necessary information.
- Ensure timely and accurate shipment of orders.
- Collaborate with other departments to ensure that customer needs are met.
- Maintain up-to-date knowledge of product and service offerings.
Event Operations & Court Supervisor
US Junior Nationals USJN
Denver
01.2021 - 07.2023
- Develop and oversee all aspects of the basketball tournament
- Provide guidance within the facility in support of coaches, referees, parents, trainers, players, etc
- Ensure program compliance with all applicable regulations and guidelines
- Continuously evaluate player performance and program effectiveness, and implement improvements as needed
- Collaborate with all departments to promote overall company goals
- Temporary Position May-July Yearly
Shipping/Receiving, Amazon Fulfillment Specialist
Mad Sports Stuff, LLC
Englewood
08.2021 - 05.2023
- Received and inspected incoming merchandise, verifying accuracy against purchase orders, and resolving discrepancies promptly.
- Updated and maintained accurate inventory records in the Extensiv Warehouse Management System, including overstock tracking.
- Organized and stored inventory efficiently in designated warehouse zones to streamline order picking and reduce fulfillment time.
- Prepared and processed Amazon Fulfillment (FBA) shipments, adhering to platform-specific requirements and quality control standards.
- Picked and packed direct-to-consumer orders with accuracy and care, ensuring timely dispatch, and customer satisfaction.
- Supported warehouse operations with a focus on inventory accuracy, operational efficiency, and cross-functional teamwork between the order picking team and receiving.
Assistant Manager
Planet Fitness
Aurora
11.2020 - 07.2021
- Helped manage multiple locations.
- Maintained the organization and cleanliness of staging areas and equipment.
- Reported safety violations and hazards.
- Cleaned all surfaces of the gym and equipment, including the exterior parking lot and sidewalk areas.
- Assisted and greeted customers with questions, billing, and membership selection or modifications.
- Enforced club policies and procedures with members.
D24 Paint Department Associate
Home Depot
Folsom
02.2016 - 11.2020
- Implemented up-selling strategies, such as recommending accessories and complementary purchases, to boost revenue.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising.
- Maintained organized, presentable merchandise to drive continuous sales.
- Tracked stock using company management software and One Paint.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory numbers.
- Then, stock the products on the correct shelving.
Skills
- Technical support
- Customer service
- Order management
- Inventory management
- E-commerce platforms
- Communication strategies
- Microsoft Office/Microsoft 365
- Google Workspace
- Computer skills
Timeline
Customer & Technical Support Associate –E-commerce
TUCKER® – TuckerUSA.com
01.2024 - Current
Customer Service Advisor -Amazon Sales Channel
Faison Office Products
05.2023 - 11.2023
Shipping/Receiving, Amazon Fulfillment Specialist
Mad Sports Stuff, LLC
08.2021 - 05.2023
Event Operations & Court Supervisor
US Junior Nationals USJN
01.2021 - 07.2023
Assistant Manager
Planet Fitness
11.2020 - 07.2021
D24 Paint Department Associate
Home Depot
02.2016 - 11.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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