Jannika "Jen" Vincent
Colorado Springs,CO
Summary
Community care professional with strong background in delivering impactful support and services. Known for effective collaboration and adaptability, ensuring seamless team operations and positive outcomes. Skilled in needs assessment, resource coordination, and client advocacy, consistently driving meaningful results. Reliable team player with focus on achieving goals and meeting evolving demands.
Overview
9
9
years of professional experience
Work History
Community Care Coordinator & Orthotic Fitter
Hanger Clinic: Prosthetics & Orthotics
10.2018 - Current
- Contact from first patient encounter to the evaluation of a prosthesis.
- Pre-amputation prosthetic consultations and pre-amputation peer visits
- Communication with patient/family as well as healthcare professionals
- Post-amputation limb volume management and limb protection
- Comprehensive post-operative prosthetic care
- Coordinated care plans with multidisciplinary teams to enhance patient support and engagement.
- Assisted patients in accessing community resources for health and social services.
- Supported the development of individualized care strategies based on client needs and preferences.
- Supported efficient case management through accurate documentation of patient interactions and updates on care plans while maintaining accurate records and documentation.
- Collaborated with healthcare providers to ensure continuity of care for patients.
- Streamlined care coordination processes, ensuring effective communication between patients, families, and healthcare providers.
- Connected patients to appropriate resources by maintaining an up-to-date knowledge of local services and programs.
- Conducted thorough assessments of patient needs, developing tailored interventions for optimal results.
- Developed strong relationships with community organizations, fostering partnerships that benefited both the patients and the organizations involved.
- Managed caseloads effectively, prioritizing tasks based on urgency and complexity to ensure timely completion of responsibilities.
- Enhanced patient care by developing personalized care plans and coordinating with healthcare providers.
- Promoted a positive work environment by maintaining professional relationships with colleagues across departments within the organization.
- Increased patient satisfaction through regular check-ins and support for their emotional wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Facilitated family meetings to discuss patient care plans.
- Collaborated with healthcare providers to drive continuity of care.
- Provided patient and family education on available resources and self-care strategies.
- Learned to operate fitting tools and equipment for accurate device customization.
- Supported patient education on the use and maintenance of orthotic devices.
- Collaborated with healthcare professionals to gather patient information for orthotic assessments.
- Maintained a clean and organized workspace to promote safety and efficiency during fittings.
- Educated patients on proper orthotic usage, leading to better compliance and improved outcomes.
- Excelled in a fast-paced environment, managing multiple priorities while maintaining focus on delivering exceptional patient care.
- Demonstrated strong problem-solving skills when troubleshooting fit or function issues with various types of orthotic devices.
- Promoted clinic growth by establishing relationships with local physicians, fostering referrals for new patients in need of orthotic and prosthetic services.
- Increased clinic reputation by providing exceptional customer service and maintaining a high standard of care in the orthotic fitting process as well as post operative amputation care process.
- Boosted patient confidence and independence by providing thorough education on device care, maintenance, and proper usage.
- Delivered personalized patient-centered care by taking time to listen to concerns and answer questions during appointments thoroughly.
- Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
Office Manager & Event Coordinator
Gravity Play Events
04.2016 - 08.2018
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Supervised administrative and field staff, fostering a collaborative environment and enhancing team performance.
- Streamlined communication processes between departments, improving information flow and project coordination.
- Implemented new scheduling system, optimizing resource allocation and reducing appointment conflicts.
- Trained new hires on office procedures and software applications, ensuring quick adaptation to the workplace.
- Coordinated vendor relationships, negotiating contracts for supplies and services to reduce operational costs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated logistics for events, ensuring seamless execution of schedules and vendor services.
- Developed detailed event plans to align with client objectives and budget constraints.
- Managed on-site operations, overseeing staff performance and troubleshooting issues promptly.
- Cultivated relationships with vendors to negotiate contracts and secure favorable terms.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Trained and supervised event staff to complete tasks on time.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for event staff.
Education
Certified Fitter For Orthotics - Orthotics
CFS Classroom
Online Learning Platform01-2020
Skills
- Time management
- Empathy development
- Problem-solving
- Multitasking and organization
- Organizational skills
- Team collaboration
- Patient education
- Patient and referral relationship management
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Relationship building
- Patient support
- Self motivation
Timeline
Community Care Coordinator & Orthotic Fitter
Hanger Clinic: Prosthetics & Orthotics
10.2018 - Current
Office Manager & Event Coordinator
Gravity Play Events
04.2016 - 08.2018
Certified Fitter For Orthotics - Orthotics
CFS Classroom
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