Jannet Maravilla-Leon
Longmont
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Comfort Dental Braces
Longmont
12.2022 - Current
- Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
- Ensured compliance with HIPAA regulations when dealing with patient information.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Educated patients on their insurance benefits and coverage limitations.
- Protected patients by observing strict HIPAA guidelines.
- Identified needs of customers promptly and efficiently.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained a clean and organized reception area to uphold company image.
- Scheduled and confirmed appointments for clients and staff.
Front Desk Receptionist
Dental Aid
Longmont
10.2023 - 04.2024
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Signed for packages, recorded deliveries and distributed to personnel.
- Assisted with scheduling appointments for clients and visitors.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained a clean and organized reception area to uphold company image.
- Scheduled and confirmed appointments for clients and staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
High School Diploma -
New Meridian High School
Longmont, CO05-2022
Skills
- Cash handling
- Appointment scheduling
- Patient record management
- Insurance verification
- HIPAA compliance
- Customer service
- Office organization
- Fast learner
- Communication skills
- Bilingual English (fluent) and Spanish (Fluent)
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Dental Aid
10.2023 - 04.2024
Front Desk Receptionist
Comfort Dental Braces
12.2022 - Current
High School Diploma -
New Meridian High School
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