JANET MOON
Pueblo
Summary
Dedicated and qualified Program Assistant II with two years of experience collaborating with professionals at various levels. I have experience in creating financial and professional development plans for clients and graduate students transitioning into the workforce. Proficient in supporting project coordination, managing schedules, and handling communications.
Overview
27
27
years of professional experience
Work History
Program Assistant II
Colorado Mental Health Institute at Pueblo
Pueblo, CO
06.2024 - Current
- Manage daily operations for a fast-paced executive office, overseeing scheduling, correspondence, and cross-departmental collaboration.
- Oversee meeting preparation and documentation, from agendas to accurate minute transcription, adhering to agreed-upon deadlines.
- Perform various duties and special initiatives as assigned by my Administrators. Prepare trackers, reports, and correspondence using Google applications. Manage action items for the Administrator to ensure timely approval of contracts, reports, and correspondence.
- Respond to inquiries and work on assignments, assisting in the coordination and tracking of various administrative tasks and activities. Provide technical assistance by responding to questions and requests for information related to program areas.
- Address inquiries from both internal and external stakeholders and route more specific requests to the appropriate program staff or managers within CMHHIP.
- Gather information and create documents, presentations, trackers, and additional materials for storage on the shared Google Drive.
- Coordinate and manage specific duties for CMHHIP events and functions.
- Cross-trained with the Impact team and other key departments. Assist the Impact team with coverage and backup efforts at a similar level and as assigned.
- Manage the processes of recruitment, interviewing, and hiring for positions within CMHHIP Departments.
- Complete processes for separations, resignations, transfers, terminations, and retirements for the Impact Unit and other departments, as needed.
- Assist the supervisor and administrator with various functions and committees within CMHHIP.
- Manage timekeeping responsibilities.
- Order supplies from different entities and track orders.
- Complete reallocations each month for purchases.
- Track nursing licenses daily and update the tracker.
- Create job aides for specific tasks.
- Manage, process, and track monthly Canteen Accounts for state employees and contractors.
Employment Counselor
Pueblo County DHS
Pueblo, CO
05.2018 - 06.2024
- Provides career counseling and insight regarding job search strategies as well as resume and cover letter development.
- Develops relationships with clients and family providing positive counseling.
- Assists with financial stability critical to providing clients with opportunity with career search and/or to further education.
- Researches job market and hiring trends, interpreting findings and offering insight to support students' career goals.
- Provides on-going career counseling to diverse group of clients.
- Coordinates and manages external employer relationships, monitoring job market and providing timely information on market trends.
- Creates relationships and work with a wide range of community agencies, resources, and employers.
- Develops and implements new curriculum of weekly career training workshops.
- Delivers career development programs and information in classroom setting and individual meetings.
- Assesses client goals and prepares progressive timelines.
- Conducts mock interviews, discusses negotiation strategies and informs clients with valuable networking strategies.
- Suggests alternate career paths in accordance with clients' unmet needs.
- Assists individuals with overcoming problems negatively impacting educational and vocational success.
- Builds positive support network and addresses specific behavioral and academic problems by working closely with families and fellow professionals.
- Plans, directs and participates in career fairs and education activities.
- Offers knowledgeable counseling to clients on furthering education and career planning.
- Prepares clients for future educational paths by encouraging learning exploration and persistence in face of challenges.
- Communicates with case managers to determine individual client priorities and resource requirements.
- Educates individuals about education and career planning through informational sessions.
- Maintains accurate and complete client cases as required by state laws, district policies and administrative regulations.
- Schedules and facilitates orientations and meetings for program.
- Performs background checks and maintains compliance with all state requirements for programs.
- Assists clients with creating resumes and cover letters.
- Ability to create and facilitate presentations/orientations and speak in front of large and small groups.
- Understands, observes, enforces, and complies with all Governmental, Pueblo County, and Departmental policies, procedures, and protocols when performing job duties.
- Effectively manages client cases and multiple projects at once.
- Successfully manages conflicts and stressful situations.
Child Care Assistance Case Manager
Pueblo County DHS
Pueblo, CO
10.2015 - 05.2018
- Provided case management services to assist clients in receiving child care assistance, care or treatment, counseling or related services through a social services program.
- Conducted interviews and assessments to identify individual client needs.
- Determined, monitored, and maintained program eligibility and administer services within local, state or federal guidelines.
- Interviewed and processed applications and maintained ongoing caseloads.
- Acted as an advocate for the client; coordinate with collateral agencies, families or service providers; provided follow-up case management to assist clients in resolving problems in receiving quality care and/or services.
- Attended seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field.
- Reviewed professional journals, attended association and professional meetings; and otherwise maintains contacts with professionals to facilitate exchange of information.
- Made site visits and assessed the quality of care and compliance with program requirements. Knowledge of all programs related to CCAP program.
Assistance Payments Technician
Pueblo County DHS
Pueblo, CO
06.2008 - 10.2015
- Provides assistance for Food Stamps, TANF, and Medicaid.
- Verified information by phone contacts, written requests, and/or direct contact with collateral resources.
- Prepared cases for and testified at evidentiary or other hearings.
- Informed the applicant/recipient of relevant program requirements and benefits.
- Applied and informed clients of policies and procedures for each program and explained appeal rights and procedures.
- Assisted applicants in completing forms, securing documents and verifications.
- On an ongoing basis, informed recipients of law or regulation changes affecting their continuing eligibility and/or amount of their grant.
- Approved/denied applications within appropriate timeframe, informed applicants of approval/denial of their applications.
- Assessed client's needs and provided information for referral to services staff.
- Made referrals to other community agencies for available services and resource assistance.
- Assisted supervisor and provided Lead duties to new trainees providing policies and procedures along with processing cases.
- Operated various computer systems that include, CBMS, GGCC, Paris, IEVS, EBT, and SAVE on a daily basis to process work.
Data Entry Operator
Pueblo County DHS
Pueblo, CO
10.2005 - 06.2008
- Collected data for entry from multiple sources.
- Researched issues and captured usable information from case data.
- Minimized errors with proper verification and classification of data.
- Entered large volume of information daily with high degree of accuracy.
- Coded, searched, extracted and interpreted information to determine correct input procedure.
- Prepared records for document imaging and retrieval in company database.
- Assisted staff with locating important records and retrieving database information.
- Prepared professional records with cover sheets, batch labels and proper classifications.
- Classified data by using the correct fields for inputting information into business and customer files.
- Identified problems with automated uploads by carefully scanning completed work.
- Compiled data from sources and organized for manual or automated upload.
- Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
- Verified data accuracy and completeness by running validation queries.
- Kept upload errors low by carefully checking source data for errors.
File Room Clerk
Pueblo County DHS
Pueblo, CO
09.2005 - 09.2005
- Filed forms, records, reports and correspondence in appropriate file systems.
- Prevented materials loss and unauthorized access with robust security and tracking procedures.
- Kept files updated with new information and regular removal of outdated material for archiving or disposal.
- Maintained confidential physical and digital files for each department.
- Organized data by categories, data and other systems for diverse uses to maintain easily accessible system.
- Proofread records, forms and correspondence, upholding strong quality control standards.
- Supported office operations, handling copying, correspondence preparation and front desk management.
- Indexed materials for filing by assigning identification numbers.
- Verified correct placement and proper condition of materials and files.
- Determined proper handling of incoming materials with accurate assessments.
- Offered exceptional office support, managing telephone calls, processing mail and securing confidential materials.
- Added new material to file records or created new records as necessary.
- Gathered materials to be filed from departments or employees.
- Answered questions about records or files.
- Tracked materials removed from files to ensure borrowed files were returned.
- Enhanced office productivity with improved file management systems.
Administrative Assistant
State Farm Insurance
Pueblo, CO
07.2005 - 09.2005
- Maintained calendars, updated staff schedules and booked travel plans.
- Managed telephone system to answer questions, route calls and take messages.
- Kept office equipment stocked, operational and ready for use.
- Established positive customer relations with new clients and customers.
- Created agendas, coordinated spaces and recorded meeting minutes to support staff and customer meetings.
- Prepared well-organized travel plans and documentation for office staff.
- Reorganized filing systems for better efficiency and more streamlined processes.
- Drafted timely administrative reports for senior management.
- Maintained accurate, compliant accounts, inputting new transactions each day.
- Promoted productivity by handling schedules and correspondence.
- Met legal requirements by correctly completing important forms.
- Coordinated logistics for successful conferences, meetings and special events.
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals.
- Organized and updated file systems, keeping records easily retrievable.
- Managed incoming and outgoing mail, packages and faxes.
- Tracked finances, projects and schedules with diverse computer programs.
Human Resources Assistant
State Farm Insurance
Tualatin, OR
07.2004 - 07.2005
- Verified hours worked and processed appropriate deductions and PTO accrual.
- Facilitated daily operations of HR department with general and administrative support.
- Coordinated new-hire orientation sessions and trained new hires on facility procedures.
- Compiled and updated employee records in digital and physical file systems.
- Delivered document preparation and proofreading, file management and correspondence development.
- Conducted file audits to verify completeness and accuracy required employee documents.
- Maintained digital and hardcopy file storage systems to keep compliant with internal standards and employment regulations.
- Supported HR operations with scheduling and coordinating of meetings and trainings.
- Processed personnel leave-request forms, new hire packets and benefits information.
- Prepared weekly reports and other documentation for internal communications, meeting support and new policy notifications.
- Greeted visitors, answered phones and managed appointment and interview scheduling.
- Monitored and maintained file security to safeguard confidentiality.
- Fielded HR department inquiries, forwarding calls and messages to relevant personnel.
- Maintained positive employee relations by answering questions and offering recommendations.
- Oriented new employees by explaining policies, benefits and procedures.
- Helped fill open positions quickly by posting vacancies on online job boards and local newspapers.
- Coordinated internal and off-site training for new hires and established employees.
- Screened job applicants with thorough background checks and financial histories.
- Administered and scored employee aptitude, personality and interest assessments.
- Determined qualifications and eligibility of candidates with detailed application reviews.
Claims Service Assistant
State Farm Insurance
Pueblo, CO
01.2001 - 07.2004
- Entered new and updated auto claims data into computerized claims adjudication system.
- Verified completeness and accuracy of incoming provider claims.
- Processed claims from returned pended claims reports and documentation containing claim edits.
- Adjudicated auto claims in line with departmental policies and procedures.
- Determined payment or denial for each claim based on established rules and processes.
- Identified necessary changes, examining letters, applications and related documents to determine requirements and effects.
- Provided account information, claims procedure guidance and additional resources to support policyholders throughout claims process.
- Liaised between insured customers and agents, updating accounts and collecting necessary information.
- Updated policies with changes in beneficiary names, coverage amounts and insurance types.
- Explained policy details, claims status and account changes to inform policyholders.
- Reviewed insurance applications and verified data to determine coverage eligibility.
- Processed new claims, verifying data and documentation prior to submitting for approval or review.
- Communicated with policyholders to acquire missing information for claims processing.
- Review insurance coverage to calculate policy limits.
- Helped with processing by preparing accurate insurance claims forms and related documentation.
- Supported agents with claims issues, documentation needs and general questions.
- Verified personal data on insurance applications and policies.
- Updated databases with new information from newly filed and open insurance claims.
- Collected additional information from insured parties by telephone, email and letter.
- Managed efficient processing and documentation of new insurance policies and customer claims.
- Assessed validity of claims and related coverage with careful review of supporting documentation.
Warehouse Packer
Target Distribution Center
Pueblo, CO
06.1999 - 01.2001
- Supported shipping operations, assembling boxes and containers in advance for ease of use.
- Kept inventory accurate by performing counts on schedule.
- Minimized errors by verifying orders and labels prior to shipment.
- Increased load capacity with well-organized and balanced pallets.
- Packed merchandise in high-volume assembly line environment to meet stringent production goals.
- Met quality assurance standards, identifying and removing defective products from packing line.
- Protected products from damage, following best practices for box selection, weight limits and packing materials.
- Verified shipments by checking received items against invoices.
- Located, selected and assembled finished goods to complete store orders.
- Completed accurate orders through careful reading of tickets and product matching.
- Met physically-demanding performance targets, staying in shape to quickly cover long distances each day.
- Trained new hires with policy and procedures and provided safety training for department.
Education
Diploma -
South High School
Pueblo, CO05-1995
Skills
- Career counseling
- Professional development training
- College and career workshops
- Workforce development
- Career placement
- Case Management
- Event coordination
- Written communication
- Scheduling
- Google Applications
- Community outreach
- Administrative support
Timeline
Program Assistant II
Colorado Mental Health Institute at Pueblo
06.2024 - Current
Employment Counselor
Pueblo County DHS
05.2018 - 06.2024
Child Care Assistance Case Manager
Pueblo County DHS
10.2015 - 05.2018
Assistance Payments Technician
Pueblo County DHS
06.2008 - 10.2015
Data Entry Operator
Pueblo County DHS
10.2005 - 06.2008
File Room Clerk
Pueblo County DHS
09.2005 - 09.2005
Administrative Assistant
State Farm Insurance
07.2005 - 09.2005
Human Resources Assistant
State Farm Insurance
07.2004 - 07.2005
Claims Service Assistant
State Farm Insurance
01.2001 - 07.2004
Warehouse Packer
Target Distribution Center
06.1999 - 01.2001
Diploma -
South High School