Janet Lee
Woodland Park
Summary
Results-driven Leasing Consultant with expertise in marketing and recruiting. Specializes in issue resolution and follow-up to enhance resident satisfaction. Strong organizational and multitasking skills streamline operations and foster trust. Proven experience in customer service and lease negotiation, supporting team dynamics and improving overall efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager
Trail Ridge Homes
Woodland Park
02.2024 - Current
- Facilitated resolution of customer inquiries and complaints, enhancing customer satisfaction.
- Developed and maintained project documentation to streamline communication among teams.
- Coordinated timely management of customer service inquiries and complaints, ensuring prompt responses.
- Maintained up-to-date knowledge of company products and services.
- Mentored junior staff on daily tasks and project objectives, fostering team development.
- Resolved conflicts between team members in an effective manner.
Leasing Consultant
Trail Ridge Apartments
Woodland Park
07.2023 - Current
- Negotiated rental agreements with potential tenants.
- Managed lease agreements, ensuring compliance with company policies and regulations.
- Coordinated move-in processes and prepared units for new residents to ensure smooth transitions.
- Conducted engaging property tours for prospective tenants, effectively showcasing available units.
- Created targeted marketing strategies that successfully attracted new tenants.
- Participated in community events related to leasing activities or tenant relations.
Education
Social Worker - Human Services
Madison Area Technical College
Madison, WISkills
- Lease negotiation
- Property compliance
- Customer service
- Relationship management
- Reporting documentation
- Performance evaluation
- Team leadership
- Team building
- Effective communication
- Time management
- Attention to detail
- Adaptive problem solving
- Strategic thinking
- Problem-solving
- Marketing
- Social responsibility
- Relationship management (CRM)
Timeline
Assistant Property Manager
Trail Ridge Homes
02.2024 - Current
Leasing Consultant
Trail Ridge Apartments
07.2023 - Current
Social Worker - Human Services
Madison Area Technical College