Janet Fontes
Commerce City
Summary
Versatile professional with a background in account services at The Hibbert Group, adept in bilingual communication and client project management. Excelled in enhancing customer satisfaction and loyalty through exceptional service and effective problem-solving. Proven track record in improving process efficiency and mastering inventory control, demonstrating exceptional organization and multitasking abilities.
Overview
24
24
years of professional experience
Work History
Housewife
N/A
09.2018 - Current
- Manage household finances responsibly, ensuring adequate funds for necessities.
- Developed life skills, including budgeting, cooking, and time management.
- Served as a positive role model by consistently demonstrating responsible behavior and decision-making skills.
Account Services Representative
The Hibbert Group
01.2001 - 09.2018
- Streamlined processes, improving efficiency and reducing errors.
- Boosted client satisfaction by effectively addressing and resolving account issues in a timely manner.
- Coordinated with internal departments to address client needs efficiently, fostering a collaborative work environment across teams.
- Enhanced customer retention by providing exceptional service and maintaining strong relationships with clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated client accounts, and maintained detailed records for inventory management.
Education
High School Diploma - N/A
Adams City High School
Commerce City05.1999
Skills
- Client project management
- Exceptional organization
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Customer Service
- Inventory Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housewife
N/A
09.2018 - Current
Account Services Representative
The Hibbert Group
01.2001 - 09.2018
High School Diploma - N/A
Adams City High School
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