Janet Doss
Broomfield
Summary
Logical and dedicated medical administrative professional, skilled in providing excellent patient care and detailed administrative support to physicians, office management and employees. Enthusiastic about people and running a smooth professional office environment while complying with OSHA & HIPPA policies and procedures. Eager to start in an administrative role with a solid company who is enthusiastic about its patients and employees.
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Overview
26
26
years of professional experience
Work History
Business Office Manager
Western Hills Health Care Center
12.2022 - Current
- Update daily census report check all new residents information in Pointe Click Care and verify all the insurances and make sure if they had any Medicare A stays in the last 60 days. Add in the hospital stay information and add the authorization number from the insurance company.
- Gather all the required document for all new Medicaid application. Do all the Medicaid renewal before the due so there is no lapse in coverage.
- Run all the UB Claim for Medicare A and Managed Care for monthly triple check. Do a weekly triple check meeting.
- Make daily deposit and post cash to residents account.
- Collection calls on weekly basis.
- Run weekly A/R meeting with the Executive Director regarding open account with a balance.
- Run weekly Medicaid meeting with ED and Social Service department.
- Keep binder with all the NOMNC and ABN in it, and double check them for accuracy.
- Do month end for the facility. Balance cash account for operations and balance the payroll account. Send all the reports to the Accountant.
- Customer refunds in timely matter.
- Follow all collection policy.
Customer Service Rep
Credit Corp Solutions
08.2021 - 07.2022
- Incoming and outgoing phone call
- Entry Customer Data
- Negotiated the price of the Collection Accounts
- Review and Printed out Affidavits
- Made sure to comply with the (FDCPA)
- The Fair Debt Collections Practices Act
Data Entry Clerk
Landmark Staffing
08.2019 - 01.2020
- Input Information
- Run Reports
Receptionist
Job Store
05.2018 - 09.2018
- Scheduling
- Opening mail
- Creating Invoices
- Assisting Customers
- Answering Phones
Customer Service Representative
ABC Die Cutting and Embossing
12.1998 - 09.2015
- Addressed Questions and concerns from customers
- Empathetic to customers' needs and wants
- Answered phones and assisted customers
- Provided excellent service
- Entered jobs into computer system
- Ordered supplies for specific jobs
- Performed administrative duties as needed
- Managed the scheduling for orders
- Assisted as Manager in owner's absence
- Trained employees
- Completed client billing
- Completed Quotes
Education
Associates of Applied Science - Health Care Administrative
Pima Medical Institute Online
Tuscan, Arizona04.2018
Certificate of Medical Administrative Assistant -
Everest Community College
Thornton, Colorado01.2017
Skills
- Collection
- Medicaid Applications
- Critical Thinking
- HIPPA
- Customer Service Driven
- Pointe Click Care
- Excellent Phone Etiquette
- Schedule Management
- Customer Service Rep
- Posting and Balance Cash
- Medicare and Medicaid rules
Employee of the Month
Help a resident and their family members get there Medicaid renew after months of fighting with the County.
Languages
English
Full Professional
Timeline
Business Office Manager
Western Hills Health Care Center
12.2022 - Current
Customer Service Rep
Credit Corp Solutions
08.2021 - 07.2022
Data Entry Clerk
Landmark Staffing
08.2019 - 01.2020
Receptionist
Job Store
05.2018 - 09.2018
Customer Service Representative
ABC Die Cutting and Embossing
12.1998 - 09.2015
Certificate of Medical Administrative Assistant -
Everest Community College
Associates of Applied Science - Health Care Administrative
Pima Medical Institute Online
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