Open To Work
Janelle Sutter
Colorado Springs
Work Preference
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Early Childhood Lead Teacher
KinderCare Learning Centers
Colorado Springs
02.2026 - Current
- Designed engaging lesson plans for diverse learning styles and developmental stages.
- Facilitated daily classroom activities focusing on social, emotional, and cognitive skills.
- Implemented positive behavior management strategies to promote a supportive environment.
- Collaborated with staff to create a safe, nurturing, and inclusive learning space.
- Communicated regularly with parents about children's progress and classroom events.
- Attended staff meetings, workshops and professional development opportunities to stay current on early childhood education trends.
- Encouraged positive social interactions among children through modeling appropriate behaviors.
- Maintained a clean and organized classroom including preparing materials for lessons and activities.
Process Guide
Amazon
Colorado Springs
01.2024 - 02.2026
- Guided team members in efficient operational processes and safety protocols.
- Facilitated training sessions for new employees on standard operating procedures.
- Monitored workflow to ensure adherence to quality and efficiency standards.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Collaborated with management to enhance productivity and streamline tasks.
- Implemented best practices for inventory management and organization.
- Acted as a liaison between upper management and staff, facilitating open communication.
Call Center Representative
UnitedHealthcare
Fort Worth
02.2024 - 12.2024
- Assisted customers with inquiries regarding health insurance plans and services.
- Resolved billing issues by coordinating with internal departments and clients.
- Documented customer interactions accurately in the customer management system.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Receptionist
Prairie Oak
Normal
06.2023 - 02.2024
- Greeted and assisted visitors, creating a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments, coordinating calendars for multiple team members.
- Updated and maintained client records in the database system accurately.
- Handled customer complaints with professionalism, ensuring positive experiences at the front desk.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Widefield High School
Colorado Springs, ColoradoCertificate - Nursing Assistant
Heartland Community College
Normal, IL 08.2021 - 05.2022
Skills
- Lesson planning
- Classroom management
- Child development
- Behavior management
- Time management
- Active listening
- Conflict resolution
- Customer service
- Team collaboration
- Data entry
- Call management
- Billing resolution
- Problem-solving skills
- Technical support
- Interpersonal skills
- Record management
- Communication skills
- Problem solving
- Attention to detail
- Scheduling appointments
- Spreadsheet tracking
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Patient care
- Medical documentation
- CPR certification
- Medication assistance
- End-of-life care
- Vital signs monitoring
- Complex Problem-solving
- HIPAA compliance
- Emergency response
- Bathing assistance
- Medication administration
- Dressing assistance
- IV maintenance
- Patient relations
Timeline
Early Childhood Lead Teacher
KinderCare Learning Centers
02.2026 - Current
Call Center Representative
UnitedHealthcare
02.2024 - 12.2024
Process Guide
Amazon
01.2024 - 02.2026
Receptionist
Prairie Oak
06.2023 - 02.2024
Certificate - Nursing Assistant
Heartland Community College
08.2021 - 05.2022
Widefield High School