Janelle Lucero
Alamosa
Summary
Professional with strong background in care management, adept at coordinating complex patient needs and healthcare services. Proven ability to foster team collaboration and deliver impactful results. Skilled in patient advocacy, care planning, and resource allocation. Reliable and adaptable, consistently meeting evolving demands of healthcare environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chronic Care Management Coordinator
Valley-Wide Health Systems
06.2021 - Current
- Coordinated care plans for patients, ensuring alignment with health goals and resources.
- Facilitated communication between healthcare providers, patients, and families to ensure comprehensive support.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Analyzed data trends to identify potential areas for process improvements in service delivery.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed training materials for new staff on care coordination protocols and best practices for patient engagement.
Clinic Manager
Valley-Wide Health Systems
04.2020 - 06.2021
- Led clinic operations, ensuring compliance with healthcare regulations and standards.
- Managed budgetary planning and resource allocation to optimize clinic efficiency.
- Oversaw recruitment and onboarding of clinical staff, building a high-performing team.
- Analyzed operational metrics to identify areas for process improvement and cost reduction.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
Clinical Development Coordinator/Lab Coordinator
Valley-Wide Health Systems
04.2016 - 04.2020
- Developed and implemented educational programs to enhance nursing staff competencies.
- Developed educational materials and resources to support nursing staff in their daily duties.
- Coordinated lab operations, ensuring compliance with safety regulations and protocols.
- Led troubleshooting efforts for technical issues with lab equipment, minimizing downtime impacts.
- Trained staff on best practices for sterilization techniques and equipment use.
- Collaborated with healthcare teams to maintain infection control protocols effectively.
Registered Medical Assistant
Valley-Wide Health Systems
04.2012 - 04.2016
- Administered patient care, ensuring comfort and addressing concerns effectively.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted in maintaining accurate electronic health records using EHR systems.
- Trained new staff on office procedures and best practices for patient interactions.
- Performed routine lab tests and procedures, contributing to timely diagnostic processes.
Registered Medical Assistant
Advanced Foot and Ankle Clinic
01.2009 - 04.2012
- Assisted in patient intake, ensuring accurate documentation and efficient scheduling.
- Prepared treatment rooms, ensuring cleanliness and readiness for procedures.
- Obtained and documented patient medical history, vital signs, allergies, and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for patients.
- Performed medical records management.
- Prepared lab specimens for diagnostic evaluation.
Education
Associates Degree - X-Ray Medical Technician
Heritage College
Denver, CO01.2009
Skills
- HIPAA compliance
- Care planning
- Community resources
- Training and education
- Quality improvement
- Diversity awareness
- Continuity of care
- Customer service
- Staff training
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Decision-making
- Interpersonal skills
- Conflict resolution
- Goal setting
- Professionalism and ethics
- Quality control
- Patient advocacy
- Wound dressing management
- Vital signs monitoring
- Compassionate
- Patient scheduling
- Patient triage
- Phlebotomy
- Insurance verification
- Electronic health records
- Immunization administration
- Professional bedside manner
- Chronic disease management
- Insurance authorizations
- Sterilization techniques
- Patient flow management
- Administrative leadership
- Clinical management
- Back office
- Employee supervision
- Facility oversight
- Performance metrics
- Employee training
- Data interpretation
- Laboratory safety protocols
- Teamwork and collaboration
- Organizational skills
- Self motivation
- Interpersonal communication
- Clinical expertise
- Program management
- Direct patient care
- Pre-and Post-operative care
- Clinical documentation
- Infection control protocols
- Medical terminology proficiency
Certification
- RMA - Registered Medical Assistant, American Medical Technologist - 2011-present
- BLS-Basic Life Support, American Red Cross - January 2025-present
Timeline
Chronic Care Management Coordinator
Valley-Wide Health Systems
06.2021 - Current
Clinic Manager
Valley-Wide Health Systems
04.2020 - 06.2021
Clinical Development Coordinator/Lab Coordinator
Valley-Wide Health Systems
04.2016 - 04.2020
Registered Medical Assistant
Valley-Wide Health Systems
04.2012 - 04.2016
Registered Medical Assistant
Advanced Foot and Ankle Clinic
01.2009 - 04.2012
Associates Degree - X-Ray Medical Technician
Heritage College