Janelle Herr
Denver
Summary
Dependable and driven Sales Professional with an independent approach to handling high-volume work loads. Easily coachable and willing to gain any knowledge that the job has to offer. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Processor Assistant
Motto Mortgage
01.2025 - Current
- Supported senior Loan Processors by scheduling meetings, organizing paperwork, and tracking deadlines for multiple loans simultaneously.
- Improved turnaround times by promptly requesting necessary documents from clients and keeping them informed of progress throughout the process.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Assisted in the closing process by verifying final loan documents, ensuring smooth transactions for all parties involved.
Amazon FBA Seller
Amazon
03.2020 - Current
- Analyzed, purchased, processed, and shipped products to Amazon Fulfillment Centers.
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
- Developed a comprehensive understanding of Amazon''s guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
- Managed inventory levels to ensure stock availability and minimized storage fees.
- Tracked performance metrics and utilized analytics tools to make data-driven decisions for continuous improvement in business operations.
- Pursued continuous learning and professional development to stay current with industry trends, tools, and best practices, ultimately contributing to the ongoing growth of the Amazon FBA business.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
Bartender
Elways Steakhouse
03.2016 - 01.2020
- Accomidated guests with all of their food and beverage needs.
- Helped develop seasonal menus by creating inventive hand crafted cocktails for our guests.
- Handled cash drawers on a daily basis and helped with inventory and with the ordering of any beverages or bar supplies needed.
- I also guided each guest to the best selections on our menus by using my food and wine knowledge to ensure they have the bets experience possible.
- Excel at multitasking and keeping my work space organized while ensuring that any errors are remedied for the guest in a timely manner.
Server/ Captain
Elways Steakhouse Cherrycreek
01.2012 - 03.2016
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Maintained regulars that would request my service even on large events and meetings at our restaurant.
- Managed all the payments and paperwork for all of the banquets that was needed at the end of the events.
Server/Trainer
Winery Restaurant And Wine Bar
02.2008 - 01.2012
- Ensured that every guest not only had an excellent experience at our restaurant but that they became a regular guest after their first experience.
- Knowledgeable on all food and wine knowledge that was included on our seasonal menu and extensive wine list.
- Helped train all new hires for the restaurant and introduce them to the way that we like to treat our guest like family rather than just guests.
- Opened this restaurant and aided in the making of menu items and other opening decisions as a team with my fellow co workers.
Project Support
Black And Veatch
09.2008 - 09.2009
- Aided in the transcribing of documents onto the computer from the different engineering projects in process at the time.
- Worked with excel and outlook every day to transfer all of their written documents onto the computer.
- Assisted in organizing and filing documents for different plants under Black and Veatch's umbrella.
Education
Bachelor of Arts - Public Relations
California State University - Fullerton
Fullerton, CA05.2011
Associate of Arts - Public Relations
Orange Coast College
Costa Mesa, CA05.2008
Skills
- Marketing and advertising
- Networking skills
- Very Coachable
- Great with multitasking in any facet
- Proficient with Microsoft Office, Excel, Adobe Acrobat
- Knowledgeable with every social media platform
Timeline
Mortgage Loan Processor Assistant
Motto Mortgage
01.2025 - Current
Amazon FBA Seller
Amazon
03.2020 - Current
Bartender
Elways Steakhouse
03.2016 - 01.2020
Server/ Captain
Elways Steakhouse Cherrycreek
01.2012 - 03.2016
Project Support
Black And Veatch
09.2008 - 09.2009
Server/Trainer
Winery Restaurant And Wine Bar
02.2008 - 01.2012
Bachelor of Arts - Public Relations
California State University - Fullerton
Associate of Arts - Public Relations
Orange Coast College
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