Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janell D. Mack

Denver

Summary

Seeking a Patient Care Coordinator position where my extensive customer service and leadership skills will be further developed and utilized. I Would like to obtain knowledge, continue to grow and succeed in a professional environment.

Overview

5
5
years of professional experience

Work History

Tem Tax Exempt Service Team

Fidelity Investments
Greenwood Village, Co
06.2022 - 06.2026
  • Supports mission-driven, non profit institutions such as healthcare systems, colleges, and universities maximizing their workplace retirement plans.
  • Expanded and deepened relationships with existing clients by providing exceptional customer Service.
  • Serviced accounts, by helping participants view balances, reset passwords, and manage personal information.
  • Processes contributions changes, fund transfers, withdrawals, and rollover request.
  • Guided participants through loan initiations, repayments, and hardship withdrawal processes.
  • explained investments choices, retirement planning concepts, and general plan rules over the phone and digitally.
  • Administered 401(k) 403(b) 457(b) plans ensuring regulatory compliance and accuracy in participant accounts.
  • Up-skilled through varies trainings to assist with (cross Vendor) accounts, consisted of running multiple tools through TIAA VANGUARD and CART. to calculate loan and withdrawal availability.

Collection Agent

Santander Consumer USA
Remote
09.2021 - 12.2022
  • Handled upwards of 150+ calls a day inbound & outbound
  • Managed multiple delinquent accounts for debt collection efforts
  • Kept customer information secure and private
  • Plan course of action to recover outstanding payments
  • Helped maintain goal to keep account in good standing
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigated and resolved discrepancies in payments or accounts

Education

High School Diploma -

P.R.E.P. Scholar Continuing College
Denver, CO
01.2008

Associate - General Studies

Community College of Denver
Denver, CO
01.2011

Skills

  • Excellent interpersonal/ effective communication skills
  • Ability to work well with others and build/ develop relationships
  • Accustomed to working in fast paced environments with the ability to level set and successfully handle difficult situations
  • Quick and eager to learn
  • Time management, multitasker
  • Proficiency in all computer software
  • Excellent organizational and leadership skills
  • Taking and directing calls
  • Strategic planning and scheduling skills
  • Office procedures/ staff training
  • Mail handling
  • Fax machines, shredders
  • Filing and paper management
  • Attention to detail
  • Flexible and adaptable
  • Computer skills

Timeline

Tem Tax Exempt Service Team

Fidelity Investments
06.2022 - 06.2026

Collection Agent

Santander Consumer USA
09.2021 - 12.2022

Associate - General Studies

Community College of Denver

High School Diploma -

P.R.E.P. Scholar Continuing College

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Janell D. Mack