JANEESA GRADO
Parker
Summary
Detail-oriented Office Clerk with extensive experience in administrative support and customer service. Skilled in data entry and office management, adept at managing multiple priorities efficiently. Committed to enhancing team productivity and achieving organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Artesia Orthopedics
2025.07 - 2026.06
- Managed scheduling and coordination of patient appointments to optimize office workflow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed and maintained organized filing systems for patient records and administrative documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant Clerk
Chenega Corporation
2024.09 - 2025.04
- Managed scheduling and calendar appointments for senior executives, ensuring optimal time management.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Maintained comprehensive knowledge of administrative processes and procedures to ensure efficient operations. Operated National Crime Information Center (NCIC) terminal for background checks, vehicle information, and driver's license inquiries to support security protocols. Ensured compliance with DHS and FLETC Records Management standards to safeguard sensitive information.
Admin Assistant
Edge Safety and Services, LLC
2023.03 - 2024.09
- Streamlined office operations through effective administrative processes and organizational systems. Maintained accurate records through diligent data entry and database management of vital company information. Organized documents with thorough file maintenance, enabling efficient retrieval of archived records.
- Streamlined office procedures to enhance operational efficiency and reduce administrative bottlenecks.
- Maintained accurate records and documentation, supporting compliance with industry regulations and standards.
- Coordinated scheduling and logistics for training sessions, ensuring seamless execution of safety programs.
Hairstylist
SmartStyle
2022.06 - 2022.11
- Delivered exceptional haircuts and styling services, ensuring high levels of client satisfaction.
- Improved client satisfaction through personalized haircuts, styling, and color appointments. Cultivated loyal clientele by delivering exceptional customer service and meticulous styling techniques.
- Mentored junior stylists, sharing techniques to enhance skill development and service quality.
- Implemented new product lines, educating clients on benefits to drive sales and customer loyalty.
Sales Consultant
Tate Branch Dodge
2022.05 - 2022.05
- Generated sales revenue through targeted lead generation and timely follow-up. Achieved top performance by adapting strategies to changing competitive landscape.
- Developed tailored sales strategies to meet diverse customer needs and increase satisfaction.
- Cultivated relationships with clients through effective communication and personalized service approaches.
- Conducted product demonstrations to showcase features and benefits, enhancing customer engagement.
Account Receivables
Tate Branch Dodge
2017.06 - 2018.05
- Followed up on overdue invoices and negotiated payment plans with clients to reduce outstanding receivables. Reconciled accounts, identified discrepancies, and rectified errors to increase accuracy of financial reports.
- Demonstrated self-motivation by consistently completing tasks without supervision.
- Collaborated with team members to meet tight deadlines in a dynamic workplace.
- Effectively contributed to team projects while also completing individual assignments.
Education
Cosmetology License -
Olympian Academy of Cosmetology
Roswell, NM2023-01
High School Diploma -
Artesia High School
Artesia, NM2017-01
Skills
- Document Management
- Office management
- Computer Skills
- Customer Service
- Prioritization
- Strategic Thinking
- Communication
Certification
Certified Medical Administrative Assistant (CMAA), National Healthcareer Association (NHA), 2026
Timeline
Administrative Assistant
Artesia Orthopedics
2025.07 - 2026.06
Administrative Assistant Clerk
Chenega Corporation
2024.09 - 2025.04
Admin Assistant
Edge Safety and Services, LLC
2023.03 - 2024.09
Hairstylist
SmartStyle
2022.06 - 2022.11
Sales Consultant
Tate Branch Dodge
2022.05 - 2022.05
Account Receivables
Tate Branch Dodge
2017.06 - 2018.05
Cosmetology License -
Olympian Academy of Cosmetology
High School Diploma -
Artesia High School