Janea Tyler
Pueblo
Summary
Diligent employee known for strong teamwork and adaptability, ensuring seamless daily workflow. Proven ability to handle high-volume environments, multitasking, time management, and effectively coordinating tasks as well as providing top-notch customer service. Demonstrates excellent communication and organizational skills to enhance efficiency in the workplace.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
MJ Nails & Lashes
11.2021 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Managed high-volume phone calls throughout the day.
- Scheduled and confirmed appointments accurately using booking software, reducing conflicts or doublebookings for up to 30 nail technicians.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided excellent customer service & ensuring client satisfaction.
- Assigned client services to appropriate technicians.
- Managed tasks efficiently, demonstrating strong time management skills.
- Collaborated effectively with technicians to ensure seamless coordination of client appointments and overall salon operations.
- Implemented effective appointment reminder system via phone calls or text messages to reduce no-shows and last-minute cancellations.
- Maintained composure under pressure, multitasking.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Sales Representative
DownEast Home And Clothing
01.2018 - 05.2019
- Created professional sales presentations to effectively pitch product features and sales.
- Built strong relationships with customers by understanding needs and clearly explaining products.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Documented all customer interactions using SalesForce to capture data in processing system.
- Organized sales paperwork, presented proposals and finalized contracts.
- Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Retained excellent customer satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Handled money and balanced cash register daily.
- Promoted to Lead Sales Representative/trainer and responsible for training all new onboarding employees.
- Responsible for opening and closing the store which includes bank deposit drops.
Hostess
Chayo Mexican Kitchen + Tequila Bar
09.2017 - 12.2018
- Warmly greeted guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Memorized 50+ menu items including beverages and specialties.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Offered friendly and efficient service to all guests and handling challenging situations with ease.
Sales Representative
Bodyheat Tanning
05.2016 - 11.2017
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Educated clients on health and safety of tanning facilities and procedures.
- Updated computer system with client schedules, inventories and spa information.
- Developed and delivered sales presentations to convey tanning product benefits and memberships.
- Sold tanning products and memberships to clients to increase salon profits by 20%.
- Manned cash register and documented all customer interactions using POS system.
- Identified client needs, built relationships and overcame objections to drive sales.
- Increased revenue and achieved sales goals for product line.
- Maintained a clean and stocked front counter area.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Trained all new onboarding employees for the company.
Education
Nursing
University of Nevada - Las Vegas
Las Vegas, NVHigh School Diploma -
Liberty High School
06.2015
Skills
- Time Management
- Excellent Verbal and Written Communication skills
- Cooperative and Positive Attitude
- Reliable and Flexible
- Problem Solving
- Customer service
- Adaptable
- Appointment scheduling
- Client management
- Team collaboration
- Telephone etiquette
- Attention to detail
- Task delegation
- Transactions and Cash Handling
- Computer Proficiency
- Multitasking and organization
Timeline
Front Desk Receptionist
MJ Nails & Lashes
11.2021 - 03.2025
Sales Representative
DownEast Home And Clothing
01.2018 - 05.2019
Hostess
Chayo Mexican Kitchen + Tequila Bar
09.2017 - 12.2018
Sales Representative
Bodyheat Tanning
05.2016 - 11.2017
High School Diploma -
Liberty High School
Nursing
University of Nevada - Las Vegas
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