Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jandi Crose

Colorado Springs

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.

Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Overview

9
9
years of professional experience
2005
2005
years of post-secondary education

Work History

Front Desk Assistant

Sonesta ES Suites
Colorado Springs
08.2019 - 02.2025
  • Greeted and assisted guests with check-in and check-out procedures.
  • Managed phone inquiries and provided information about hotel services.
  • Coordinated room assignments and special requests for guests efficiently.
  • Processed guest payments and handled billing inquiries accurately.
  • Collaborated with housekeeping to ensure timely room readiness for arrivals.
  • Resolved guest issues and complaints with professionalism and care.

Front Desk Agent

Quality Inn
Colorado Springs
06.2016 - 08.2020
  • Welcomed guests and managed check-in and check-out procedures efficiently.
  • Provided information about local attractions and hotel services to enhance guest experience.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.

Education

Kingman High School
Kingman, AZ

Skills

  • Guest services
  • Payment processing
  • Room management
  • Billing inquiries
  • Front desk operations
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Team collaboration

Timeline

Front Desk Assistant

Sonesta ES Suites
08.2019 - 02.2025

Front Desk Agent

Quality Inn
06.2016 - 08.2020

Kingman High School
Jandi Crose