Janae' Holloway

Alexandria, VA,United States

Summary

Motivated individual with strong communication, problem-solving, and teamwork strengths. Brings reliability, initiative, and a willingness to learn to new challenges. Eager to contribute positively to team goals and enhance workplace success.

Overview

years of professional experience

Work History

Client Service Coordinator

Banfield Pet Hospital

Wake Forest, NC

02.2024 - 11.2024

Coordinated client communications to streamline appointment scheduling and improve service delivery.
Assisted in managing client inquiries, ensuring timely responses and exceptional customer service.
Leveraged practice management software to maintain accurate client records and pet health information.
Supported veterinary team by preparing examination rooms and facilitating efficient patient flow.
Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.

Patient Service Associate

Brookdale Hospital Medical Center

Brooklyn, NY

05.2023 - 10.2023

Assisted patients with appointment scheduling and check-in processes to enhance service efficiency.
Managed patient inquiries and provided information regarding services to improve patient experience.
Coordinated communication between medical staff and patients to streamline operational workflows.
Utilized electronic health record systems to accurately update patient information and maintain data integrity.
Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.

Prior Authorization Representative

OrthoNet

White Plains, NY

10.2020 - 04.2021

Processed prior authorization requests efficiently, ensuring adherence to company guidelines.
Collaborated with healthcare providers to gather necessary documentation for authorizations.
Utilized electronic medical record systems to verify patient eligibility and benefits.
Communicated effectively with patients regarding authorization status and next steps.
Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.

Education

High School Diploma -

North Stafford High School

Stafford, VA

06-2009

Skills

Proficient in [software]
Client relationship building
Team building
Professionalism and etiquette
Research and due diligence

Follow-up skills
Complaint handling
Problem resolution
Decision-making
Team leadership

Timeline