Jamon Johnson
Denver,CO
Summary
Results-driven and detail-oriented Corporate Collection Representative with extensive experience in managing high-value accounts, negotiating payment terms, and ensuring timely collections. Seeking to leverage expertise in financial management, dispute resolution, and customer relationship building to contribute to the success of a dynamic organization. Committed to maintaining strong client relationships while achieving organizational goals and maximizing revenue through effective debt recovery strategies.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Client-Based Account Representative
The Law Office of Rausch Sturm LLP
01.2022 - Current
- Specialize in asset seizures and collections for high-balance accounts
- Establish and monitor payment plans, ensuring timely collection of outstanding balances
- Maintain accurate and detailed records of collection activities in the firm’s CRM system
- Utilize effective negotiation strategies to arrange payment plans and facilitate successful debt recovery while preserving positive client relationships
- Consistently exceed monthly collection targets, achieving $200K in collections, far surpassing the $100K goal
Collection Supervisor
Machol & Johannes Law Office
03.2015 - 12.2022
- Supervised a team of 15 collection specialists, managing daily operations and driving team performance
- Specialized in post-judgment remedies, including liens, employment garnishments, and bank levies
- Ensured strict compliance with legal regulations while optimizing collection strategies to improve efficiency
- Contributed to the refinement of account reconciliation processes, streamlining financial operations
- Prepared and presented detailed reports on collection activities and progress to senior management
- Addressed and resolved escalated customer inquiries and complex issues, ensuring customer satisfaction and issue resolution
Team Lead
24/7 Intouch, Netflix
06.2011 - 03.2015
- Led and trained a team of 12 agents, creating new hire training programs with an 85% success rate
- Delivered exceptional customer service through voice and chat, efficiently resolving customer issues
- Tracked individual agent performance metrics, identifying areas for improvement and ensuring skill development
- Provided regular feedback to team members, fostering continuous growth and enhancing overall team performance
Education
Bachelor of Arts -
Hampton University
Hampton, VA 08.2001 - 05.2004
High School Diploma -
East High School
Denver, CO05.2001
Skills
- Flexible Problem-Solving
- Effective Time Management
- Analytical Problem-Solving
- Billing Proficiency
- Detail-Oriented Approach
- Attention to Detail
Systems Proficiency
- Starz
- Cogent
- CLS
- ION
- LexisNexis
- Accurint
Timeline
Client-Based Account Representative
The Law Office of Rausch Sturm LLP
01.2022 - Current
Collection Supervisor
Machol & Johannes Law Office
03.2015 - 12.2022
Team Lead
24/7 Intouch, Netflix
06.2011 - 03.2015
Bachelor of Arts -
Hampton University
08.2001 - 05.2004
High School Diploma -
East High School
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