Jamme Donaire
Denver
Summary
Dynamic Patient Scheduling Agent with proven success at Denver Health Hospital, enhancing patient satisfaction through effective communication and scheduling optimization. Skilled in CRM software and data entry, I resolved conflicts with professionalism, contributing to improved clinic operations and patient attendance rates. Committed to delivering exceptional customer service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Patient Scheduling Agent
Denver Health Hospital
05.2022 - 10.2023
- Coordinated patient appointments using electronic scheduling systems to optimize clinic operations.
- Managed appointment confirmations and reminders to enhance patient attendance rates.
- Assisted in resolving scheduling conflicts through effective communication with patients and healthcare providers.
- Updated and maintained accurate patient records within the hospital's database system for improved data integrity.
- Responded to patient inquiries in a timely manner, resulting in a 40% increase in customer satisfaction.
Customer Service Representative
Rose International
09.2021 - 05.2022
- Utilized the CRM system to document customer interactions and track progress.
- Assisted patients with inquiries regarding insurance benefits and coverage options.
- Educated patients on healthcare policies and procedures to enhance understanding and compliance.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Customer Service Representative
UNFI, United Natural Foods
07.2019 - 09.2021
- Processed orders, returns, and exchanges efficiently using company systems.
- Provided product information and recommendations to drive informed purchasing decisions.
- Assisted in training new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Prepared invoices, shipping documents, and contracts. Checked inventory records to determine the availability of requested merchandise.
Education
Certificate in Behavioral Health -
University of The People
Remote12-2023
Bachelor of Arts - English Literature
Far Eastern University - Philippines
Philippines04-2014
Skills
- Call Center Operations
- Customer Service
- CRM Software
- Cultural Competency
- Data Analysis
- Data Entry
- Epic System Knowledge
- Professional telephone demeanor
- Scheduling
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Patient Scheduling Agent
Denver Health Hospital
05.2022 - 10.2023
Customer Service Representative
Rose International
09.2021 - 05.2022
Customer Service Representative
UNFI, United Natural Foods
07.2019 - 09.2021
Certificate in Behavioral Health -
University of The People
Bachelor of Arts - English Literature
Far Eastern University - Philippines