Jamileth Kaschitz
Gypsum
Summary
Dedicated front desk professional with a strong focus on customer service, reliability, and bilingual communication. Proven ability to enhance client experiences and manage operations efficiently.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Simply Massage
Avon, CO
03.2025 - Current
- Front desk operations, ensuring seamless guest check-in and check-out processes.
- Created positive first impressions by warmly greeting visitors at front desk.
- Managed high-volume phone calls, ensuring inquiries were directed to appropriate personnel for timely resolution.
- Assisted clients in scheduling appointments, optimizing service availability and client satisfaction.
- Scheduled appointments accurately using reservation software, reducing conflicts or double booking.
- Maintain the Front of the house clean for client satisfaction.
- Restocked guest rooms with necessary supplies to ensure a comfortable stay for visitors.
- Folded linen, pillowcases, and small towels to ensure neat presentation in guest rooms.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Manager
Vail Valley Plastic Surgery and Skin Care
Avon, Co
09.2021 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Implemented process improvements to enhance patient flow and reduce wait times, contributing to better patient experience.
- Resolved patient inquiries and concerns, maintaining high satisfaction levels through effective communication.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with medical staff to align scheduling practices with clinic needs and patient preferences.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw daily cash reconciliations and ran reports to verify totals, ensuring accuracy in financial records for front desk operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored inventory of products, ensuring adequate stock levels for daily operations.
- Established and upheld high standards, promoting great customer service and assistance to patients.
Optical Technician
Eye Pieces of Vail
Edwards, CO
09.2018 - 11.2021
- Assembled and fitted eyeglass lenses with precision and attention to detail.
- Conducted thorough inspections of eyewear to ensure quality standards were met.
- Collaborated with optometrists to interpret prescriptions for accurate lens fabrication.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Trained junior technicians on equipment operation and best practices in optical procedures.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Education
High School Diploma -
Moderno
HondurasSkills
- Customer service
- Cash handling
- Bilingual proficiency
- Attention to detail
- Multi-line phone systems
- Time management
- Listening skills
- Reliable and trustworthy
- Confidentiality
Timeline
Front Desk Receptionist
Simply Massage
03.2025 - Current
Front Desk Manager
Vail Valley Plastic Surgery and Skin Care
09.2021 - Current
Optical Technician
Eye Pieces of Vail
09.2018 - 11.2021
High School Diploma -
Moderno