Jamilet Vasquez
Denver
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. #readytowork Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Immigration Specialist
The GEO Group, Inc.
05.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Worked effectively in team environments to make the workplace more productive
- Maintained records of all transactions processed in order to track progress of each case accurately
- Monitored the status of various immigration cases to ensure compliance with regulations
- Coordinated deportation proceedings when appropriate according to established protocols and procedures set forth by Immigration Law Enforcement Agencies
- Interpreted applicable statutes, executive orders, regulations, policies and procedures related to immigration law
- Participated in training sessions designed to update knowledge base on current trends in international migration
- Coordinated detention and deportation for individuals violating country immigration laws
- Collected and organized documents, such as birth certificates, passports, visas, marriage certificates, affidavits of support, and other evidence for review
- Assisted in the preparation of immigration forms including petitions and applications
- Reviewed and evaluated immigration applications to ensure accuracy and completeness
- Monitored changing trends in immigration law developments at the state level
Case Specialist
Telecontacto Center
04.2022 - 09.2022
- Maintained digital and physical records of files and managed timely updates
- Verified application data and account information against legal documentation to determine accuracy and integrity
- Evaluated applications and assessment results to determine eligibility and acceptance
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Recorded vital and fiscal records and accounts
Library Assistant
Veronica Betancourt
08.2019 - 03.2020
- Developed strong understanding of cataloging books and other materials through various methods
- Answered patrons' questions and assisted in finding materials requested
- Used library and scholarly databases to locate necessary information
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Education
Bachelor's - Psychology
Sistema Universitario Ana G Mendez
San Juan, PR05.2020
High School Diploma - undefined
Ramon Power Y Giralt
Las Piedras, PR05.2013
Skills
- Bilingual communication
- Bubbly personality
- Writting skills
- Knows how to work in groups
- Library Services
- Cataloging
- Writing Skills
- Tutoring
Timeline
Immigration Specialist
The GEO Group, Inc.
05.2023 - Current
Case Specialist
Telecontacto Center
04.2022 - 09.2022
Library Assistant
Veronica Betancourt
08.2019 - 03.2020
Bachelor's - Psychology
Sistema Universitario Ana G Mendez
High School Diploma - undefined
Ramon Power Y Giralt
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