Jamie Smithey
Colorado Springs
Summary
Dynamic manager excelling in service quality management and staff training. Enhanced client satisfaction through effective scheduling and compliance inspections, fostering a culture of excellence. Recognized for elevating team productivity and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Manager
In Apple Pie Order Cleaning LLC
04.2023 - 06.2025
- Oversaw daily cleaning operations, ensuring high standards of service quality and client satisfaction.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Developed efficient scheduling processes to optimize team productivity and resource allocation.
- Conducted regular inspections to maintain compliance with company policies and safety regulations.
- Facilitated client communication to address concerns and enhance service delivery experiences.
Regional Flight Attendant
Republic Airways
06.2017 - 09.2021
- Conducted pre-flight checks on safety equipment to guarantee regulatory compliance and readiness.
- Executed safety protocols and emergency procedures in compliance with FAA regulations.
- Delivered exceptional in-flight service to ensure passenger comfort and satisfaction.
- Assisted in achieving high customer satisfaction ratings by consistently providing a welcoming and enjoyable flight experience.
- Answered passenger questions and provided solutions to issues arising during flights.
Regional Flight Attendant
Mesa Airlines
02.2015 - 06.2017
- Mentored junior flight attendants on service standards and operational protocols for improved performance.
- Implemented feedback from passengers to refine service delivery and elevate overall experience.
- Participated in regular training sessions to stay current on industry regulations, safety protocols, and customer service techniques.
- Promoted a positive company image by consistently delivering high-quality customer service experiences for all passengers.
- Provided assistance during turbulence events by calming anxious passengers and ensuring they were properly secured in their seats.
Sales Associate
Boot Barn
06.2014 - 08.2014
- Assisted customers in product selection, enhancing their shopping experiences.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
MayField High School
Las Cruces05-2010
Skills
- Service quality management
- Staff training and development
- Scheduling optimization
- Compliance inspections
- Customer satisfaction enhancement
Timeline
Manager
In Apple Pie Order Cleaning LLC
04.2023 - 06.2025
Regional Flight Attendant
Republic Airways
06.2017 - 09.2021
Regional Flight Attendant
Mesa Airlines
02.2015 - 06.2017
Sales Associate
Boot Barn
06.2014 - 08.2014
High School Diploma -
MayField High School