Jamie Kuehne
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
24
24
years of professional experience
Work History
Dispatch Office Manager
Haynes Mechanical Systems
01.2023 - Current
- Act as the primary point of contact for all service technicians(28), office staff (12) and customers via in person, phone and email
- Graciously engage with customers who are experiencing service issues, act empathetically, and assure them that we can address their needs.
- Efficiently schedule technicians to customer sites based on job requirements, technical aptitude of the technician, proximity of the technicians to the client, and urgency in daily schedule changes, approximately 30-50 incoming calls a day
- Manage workflow for billable service calls (T&M work), to include assisting with materials procurement, receiving materials in office, scheduling, validating complete paperwork, and creating accurate invoice for the customer
- Actively participate in internal meetings to enhance office staff, service technician and customer experience, Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- This position demonstrates the following competencies to perform the essential functions of this position: Organization, Time management, Initiative, Team Mindset, Motivated/Sense of Mission, Emotional intelligence/Communication, Dependability.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Freelance Bartender for Mobile Bar Business
Lynn’s Mobile brewery & bar
01.2001 - 01.2025
- Worked as freelance bartender inside events and inside mobile Brewery bar trailer, Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Includes set up of all drinks, as well as garnishes, or decorations.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Provided a pleasant drinking experience to customers
- Pour and service beer from tapped keg or specialties drinks
- Check customers’ identifications to ensure they are of legal drinking age.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each event.
- Served high customer volumes during special events, nights, and weekends.
Scheduler/Dispatch Manager
AMI Fireplace Company, Inc.
09.2015 - 08.2023
- Managing daily Scheduling and dispatching of installers, service tech and delivery crews, making sure all schedules are properly inline to ensure the best productivity while handling any last-minute emergency schedule changes due to gas leaks, emergency jobs or call outs of employees, act as First point of contact for all builders, homeowners and city inspectors and all field techs
- Obtaining all necessary local permits to ensure adherence to local and county regulations.
- Directly responsible for the hiring, termination, training and development, communication with all potential and existing employees.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Education
High School Diploma -
Weld Central High School
Keenesburg, CO01-2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Relationship building
- Scheduling
- Operations management
- Conflict management
Timeline
Dispatch Office Manager
Haynes Mechanical Systems
01.2023 - Current
Scheduler/Dispatch Manager
AMI Fireplace Company, Inc.
09.2015 - 08.2023
Freelance Bartender for Mobile Bar Business
Lynn’s Mobile brewery & bar
01.2001 - 01.2025
High School Diploma -
Weld Central High School
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