Jamie Hensley Fivekiller
Aurora,CO
Summary
I have a passion to help, guide, and educate others to make a positive impact on their health and wellness. I am a fast learner and always strive for a professional environment.
Experienced with patient care coordination, ensuring seamless transitions and support. Utilizes compassionate communication and resource management to improve patient experiences. Knowledge of healthcare systems and patient advocacy enhances ability to navigate complex medical environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Navigator, Clinical Administrator
Optum at Home
01.2022 - 02.2026
- Responsible for helping patients connect with community resources
- Medicare and Medicaid
- Managed approximately 30 incoming calls and outgoing calls and or emails per day
- Led initiatives focused on increasing patient engagement through personalized support strategies.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Conducted comprehensive assessments of patient needs, developing individualized care plans accordingly.
- Identified gaps in care and assisted in closure of gaps.
- Facilitated communication between patients, providers, and caregivers to ensure continuity of care.
- Assessed patient needs and barriers to access healthcare services effectively.
Outreach Specialist Medicare/Medicaid
Anthem Blue Cross
09.2020 - 01.2022
- Developed and implemented outreach programs to enhance community engagement and awareness of healthcare services.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Analyzed data trends to identify gaps in outreach efforts, proposing strategic adjustments for increased impact.
Customer Care Rep./Consumer Service Associate
Anthem Blue Cross
10.2017 - 09.2020
- -Help members using computer-based resources to help retrieve information. problem solver for members, Maintaining a positive relationship with members to help them with whatever challenges they are facing, Look at data to help advise members on the next course of action
- Has helped out with the Grievance and Appeals Triage in 2020 and helped with assisting the provider line as well as back up
Nutrition Counselor/ Office Manager
Medi-Weightloss
11.2016 - 10.2017
- -Electronic medical records, incoming calls, appointment scheduling, body composition and weight assessments, food journal review, food counseling, health and nutrition education, Diabetes education, cholesterol education and hypertension education
Education
Bachelor of Science - Human Nutrition Dietetics
Metropolitan State University of Denver
Denver, CO06.2008
Thomas Jefferson High School
Denver, CO06.2005
Skills
- Patient confidentiality
- Care coordination
- Healthcare systems
- Medical terminology
- Community resources
- Insurance expert
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Calm and effective under pressure
- Reliability
- Caring and empathetic
- Active listening
- Patient education
Certification
Servsafe Certificate, Denver Dietetic Association Membership
Timeline
Care Navigator, Clinical Administrator
Optum at Home
01.2022 - 02.2026
Outreach Specialist Medicare/Medicaid
Anthem Blue Cross
09.2020 - 01.2022
Customer Care Rep./Consumer Service Associate
Anthem Blue Cross
10.2017 - 09.2020
Nutrition Counselor/ Office Manager
Medi-Weightloss
11.2016 - 10.2017
Bachelor of Science - Human Nutrition Dietetics
Metropolitan State University of Denver
Thomas Jefferson High School