Jamie Curtis
Dolores
Summary
I am a hard working, detail-oriented professional with a proven track record in ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for providing compassionate mental health support, with a strong focus on team collaboration and adapting to changing needs. Known for reliability, empathy, and achieving positive outcomes in challenging environments. Demonstrates strong teamwork, problem-solving, and time-management skills. Committed to making meaningful contributions and tackle new challenges with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Psychiatric Assistant, R-MA
Axis Health System
01.2002 - Current
- Provide administrative and clinical support to psychiatric providers and their patients in an outpatient setting.
- Manage schedules and implement effective workflows for the psychiatric care team along with facilitating communication between patients and providers with a high degree of customer service.
- Provide support for telehealth appointments, room patients, obtain clinical information such as medication lists, medication allergies, patient questions and concerns, accurately measure and record vital signs, complete requested ROI's, request records and maintain accurate and up-to-date patient records.
- Comply with facility policies and procedures while maintaining strict adherence to HIPAA guidelines regarding patient privacy protection.
- Have provided training for 10+ PA's. Provided coverage for multiple facilities as the only assistant during long periods of time, manage Clozaril patients and make sure they complete their required lab draws, enter results in the REMS site and make sure their medication fills are up to date at the pharmacy.
- Manage psychiatric providers injection clinic and jail schedule. Manage MAT patients, complete and document required in-house UDS.
- Complete and manage VA authorizations for patients. Complete medication prior authorizations, CCAR's and service plans, Intergy tasks and manage and monitor ProCare.
Medical Transcriptionist
Cortez Medical/Dolores Medical/Dr. Heyl
1995 - 2001
- Applied knowledge of medical terminology to accurately transcribe detailed medical visits, reports, complex medical procedures and diagnoses for multiple medical providers in a clinic setting.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Ensured accurate medical records by transcribing audio recordings of medical professionals, contributing to high-quality patient care.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Maintained 100% accuracy rate for spelling and content.
Education
MA - Medical Assistant
St. Augustine School of Medical Assistants
01-2009
High School Diploma -
Montezuma Cortez High School
05.1994
Skills
- I am a quick learner, capable of adjusting to changes and challenges
- I strongly believe in always giving 100% and have an outgoing personality
- I am able to remain focused in stressful situations and high pressure environments
- I am very quality conscious and dedicated to achieving results
- I have great problem solving skills and have successfully met deadlines and overcome professional challenges
- I have great time management and organizational skills
- Ability to work with minimal direction and anticipate and perform tasks without being instructed
- Knowledge of mental health diagnoses and medications
- Ability to interact with a diverse population, including staff, patients, and outside agencies in a professional and friendly manner
- Understanding of medical and psychiatric terminology
- Teamwork, collaboration and decision making
- Attention to detail, problem-solving, and critical thinking
- Adaptability, flexibility and reliability
- Broad base of experience related to different office functions, phone communication and scheduling, computer programs and EHR's, data entry, documentation and outstanding office skills
- Patient records documentation and patient confidentiality
- Relationship building and conflict resolution
- Professional ethics, interpersonal skills, communication and professionalism
- Task prioritization, self motivation and time management abilities
- CPR certified
- Adaptability and professional demeanor
Timeline
Psychiatric Assistant, R-MA
Axis Health System
01.2002 - Current
High School Diploma -
Montezuma Cortez High School
Medical Transcriptionist
Cortez Medical/Dolores Medical/Dr. Heyl
1995 - 2001
MA - Medical Assistant
St. Augustine School of Medical Assistants
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