QuickBooks
Jamie Conroy
Commercial Service Manager
Aurora,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Commercial Service Manager
Overhead Door Company Of Denver
08.2022 - Current
- Organized weekly team meetings to discuss goals, challenges, successes, fostering a culture of continuous improvement within the commercial services division.
- Acted as a key liaison between the commercial services team and other internal stakeholders ensuring seamless collaboration and successful project execution.
- Contributed significantly to company growth by actively participating in strategic planning sessions alongside senior leadership teams.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Streamlined company workflow by implementing efficient systems for scheduling and dispatching technicians.
- Reduced response times for service requests by optimizing technician routes and implementing new dispatch software solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular audits of fleet inventory, identifying opportunities for consolidation or replacement based on lifecycle cost analysis.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Optimized the bidding process through the use of specialized estimating software and tools.
- Prepared material orders to complete projects on time and within budget.
- Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Implemented key performance indicators to track departmental progress, leading to improved results in multiple areas
Customer Service Representative
Paradise Palms Insurance
10.2016 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for health benefit quotes
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Operations and Customer Service Assistant
A Move Handled With Care
08.2021 - 08.2022
- Responsible for coordination of service(s) with staff and all vendors included; packers, movers, senior communities, clean out services, etc.....
- Ensure all jobs are set up for success with proper communication with all parties involved in the move
- Responsible for several schedules and moves happening at the same time
- Calculated job totals, updated accounts and maintained detailed records for billing and book keeping.
- Responded to customer and senior community calls and emails to answer questions about services
- Communicated professionally with colleagues, vendors, senior communities and clients.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Soroco High School
Oak Creek, CO 08.1999 - 2003.06
Skills
- Documentation and reporting
Professional telephone demeanor
Multi-line phone talent
Creative problem solving
Administrative support
Multi-Task
Detail Oriented
Operations Management
Staff Management
Problem Resolution
Work Planning and Prioritization
Reliability
Computer Skills
Scheduling and Coordinating
Software
Excel
Scheduling Software Systems
Timeline
Commercial Service Manager
Overhead Door Company Of Denver
08.2022 - Current
Operations and Customer Service Assistant
A Move Handled With Care
08.2021 - 08.2022
Customer Service Representative
Paradise Palms Insurance
10.2016 - 12.2023
High School Diploma -
Soroco High School
08.1999 - 2003.06
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