Summary
Overview
Work History
Education
Interests
Timeline
Generic

Jamie Burton

Colorado Springs,CO

Summary

Experienced with managing customer inquiries and resolving complaints to ensure satisfaction. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Track record of successfully multitasking while maintaining high standards of service.

Overview

17
17
years of professional experience

Work History

Customer Advocate Specialist

Waste Management
09.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Maintained communication between vendor interactions, ensuring accurate ticket and product selection for customer orders and escalations when necessary.
  • Monitored email and routing platforms to address customer inquiries, fostering positive communication between customer service representatives and customers
  • Collaborated with cross-functional teams to implement process improvements that increased efficiency in customer support from our vendor.

Inside Operations Specialist

Keter Environmental Services
06.2016 - 09.2019
  • Oversaw day-to-day operations and overall environmental efficiency over several properties
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Communicated with field representatives to maintain the recycling and waste needs of commercial properties
  • Collected, arranged, and input information into database system to assess efficiency

Veterinary Assistant

Eagle Creek Animal Clinic
07.2008 - 06.2016
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Maintained customer service and pet care by scheduling pet appointments, procedures, refills of medications, and keeping communication between the customer and the veterinarian.
  • Cleaned and disinfected exam areas, waiting rooms and kennels to prevent diseases and control odors.

Education

Bachelor of Arts - Anthropology

Colorado State University
Fort Collins, CO
12-2025

Associate of Science - Biology

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2001

Interests

Concentration in Archaeology


Studied Abroad in Pompeii and Rome





Timeline

Customer Advocate Specialist

Waste Management
09.2019 - Current

Inside Operations Specialist

Keter Environmental Services
06.2016 - 09.2019

Veterinary Assistant

Eagle Creek Animal Clinic
07.2008 - 06.2016

Bachelor of Arts - Anthropology

Colorado State University

Associate of Science - Biology

Indiana University, Purdue University Indianapolis

Similar Profiles

CREATE PROFILE
Jamie Burton