James (JT) Sudolnik
Littleton
Summary
Driven and personable student contributor with a knowledgeable background in customer service, leadership, teamwork, and resilience, honed through diverse experiences in multiple fields such as hospitality, resource management, and volunteerism. Skilled in adapting to high-stakes environments, ensuring exceptional experiences and service, and fostering intentional collaboration. Passionate about personal growth, giving back, and creating meaningful connections in every role.
Overview
6
6
years of professional experience
Work History
Server
HiLo An American Eatery
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties solo, ensuring the dining area was prepared for seamless service transitions.
Busser/Host
HiLo An American Eatery
08.2022 - 04.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Warehouse Attendant
The Creative Advertising Group
05.2021 - 08.2022
- Collaborated with team members to meet daily productivity goals and improve overall warehouse operations.
- Trained new staff members on warehouse policies, procedures, tools, equipment usage, ensuring smooth onboarding experience.
- Streamlined order fulfillment process with efficient picking, packing, and shipping of customer orders.
- Enhanced customer satisfaction by promptly addressing inquiries or concerns regarding shipments or products.
- Worked efficiently with outside sources such as UPS so that products made it on time, every time.
Line Cook
Freddy's Frozen Custard & Steakburgers
05.2020 - 08.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Dealt with customers who received unsatisfactory or wrong orders in a respectful and timely manner.
- Trained new trainees on all stations; grill, fry, and expo.
Ice Hockey Referee
USA Hockey
02.2019 - 05.2019
- Ensured player safety by monitoring equipment compliance and swiftly addressing any violations.
- Served as an approachable authority figure who fostered a respectful atmosphere both on and off the ice.
- Assisted in the evaluation process for fellow referees by providing objective feedback based on performance observations during games.
- Managed time effectively to balance multiple assignments within tight schedules without compromising quality or diligence in officiating duties.
- Mediated aggression of players, coaches, and parents to ensure respectable officiation.
Education
Bachelor of Science - Computer Science
San Diego State University
San Diego, CA05-2027
High School Diploma -
Chatfield Senior High School
Littleton, CO05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Service prioritization
- Team collaboration
- Sales techniques
- Quality control
- Food safety practices
- Guest relations management
- Warehouse organization
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Self-motivated and disciplined
Timeline
Server
HiLo An American Eatery
05.2024 - Current
Busser/Host
HiLo An American Eatery
08.2022 - 04.2024
Warehouse Attendant
The Creative Advertising Group
05.2021 - 08.2022
Line Cook
Freddy's Frozen Custard & Steakburgers
05.2020 - 08.2020
Ice Hockey Referee
USA Hockey
02.2019 - 05.2019
Bachelor of Science - Computer Science
San Diego State University
High School Diploma -
Chatfield Senior High School
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