James E Gaulden Jr
Colorado Springs
Summary
I love helping people. I actually enjoy the challenge of finding a unique solution to an otherwise difficult situation. I am a virtual problem solver. I have years of experience helping people over the phone, finding solutions on a daily basis. I have helped customers and companies enroll in healthcare through the Affordable Care Act. I have processed workers' compensation claims for Zurich North America. Experience working the ticket counter at a busy international airport
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Signature Performance
Colorado Springs
10.2022 - 07.2026
- Department of Veterans Affairs Emergency Reporting Line. Processed claims submissions for veterans
- Provided responsive customer support through phone and email, ensuring timely resolution of issues.
- Addressed inquiries and issues in accordance with company policies, fostering customer trust.
- Utilized extensive knowledge of services to improve customer interactions and satisfaction.
- Participated in team meetings to discuss feedback and implement service improvements.
Customer Experience Representative
Comcast
Colorado Springs
03.2020 - 07.2022
- Comcast is the largest cable, internet and phone provider in the United States
- Resolved escalated customer calls by providing effective solutions from various departments with a focus on providing solutions.
- In the Loyalty Department I have to be well versed in all phases of service
Customer Service / Billing
Charter Communications, Time Warner Cable
Colorado Springs
06.2016 - 10.2019
- Charter Communications is the second largest cable, internet and phone provider in the United States
- Daily responsibility is to answer inbound billing calls to include account review, taking payments, refunds, etc.
Education
High School Diploma -
Roy J Wasson High School
Colorado Springs, CO05-1994
Skills
- Customer support
- Claims processing
- Billing inquiries
- Customer retention
- Service improvement
- Customer relationship management
Affiliations
- I am a music lover and a music creator. I love to travel and I want to see more of the world. So far I've been to The Philippines, Thailand, Singapore and Dubai. I can't wait to see where I end up next.
Timeline
Customer Service Representative
Signature Performance
10.2022 - 07.2026
Customer Experience Representative
Comcast
03.2020 - 07.2022
Customer Service / Billing
Charter Communications, Time Warner Cable
06.2016 - 10.2019
High School Diploma -
Roy J Wasson High School