James Wagner
Media Breakaway
Commerce City
17
years of professional experience
Dynamic Client Support Specialist with a proven track record at Media Breakaway, excelling in client relationship building and problem resolution. Leveraged strong communication skills to enhance service delivery, resulting in improved client satisfaction. Adept at analyzing feedback and collaborating with teams to drive strategic improvements and foster lasting client partnerships.
Work History
Client Support Specialist
10 Years 4 Months- Provided exceptional client support through effective communication and problem resolution.
- Developed training materials to enhance team knowledge and improve service delivery standards.
- Analyzed client feedback to identify trends, implementing solutions for improved satisfaction rates.
- Collaborated with cross-functional teams to streamline processes and enhance overall client experience.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Board Operator, Jock, Production
6 Years- Operated and monitored broadcast equipment for seamless transmission of programming.
- Conducted routine maintenance checks on audio and visual systems to ensure optimal performance.
- Coordinated live broadcasts, managing timing, cueing, and transitions between segments.
- Edited pre-recorded content for broadcast using digital audio editing software, ensuring professional sound quality throughout all programming.
- Wrote, voiced, and produced commericals
Client Manager
2 Years 10 Months- Developed and maintained strong client relationships to enhance satisfaction and retention.
- Coordinated cross-functional teams to ensure seamless ad campaign execution.
- Analyzed client feedback and market trends to inform strategic recommendations.
- Managed project timelines, ensuring deliverables met quality standards and deadlines.
Education
National Broadcast Certification - Radio And Television
Skills
Interpersonal and written communication
Client relationship building
Support inquiry assistance
Empathy and patience
Client rapport building
Strong work ethic
Client service excellence
Problem resolution
Timeline
Client Support Specialist
Media Breakaway
04.2016 - CurrentRead More
Client Manager
Comcast Ad Delivery
03.2012 - 01.2015Read More
Board Operator, Jock, Production
Wilks Broadcasting
03.2009 - 03.2015Read More
Ohio Center For Broadcasting
National Broadcast Certification from Radio And Television
Read More