James Pope
Lakewood
Summary
I am seeking a role within a Technical Environment while also providing clients the solutions they need to succeed within their specific use cases. When the clients needs have been completed and exceeded then the client, myself and the company succeed as a whole.
Overview
10
10
years of professional experience
Work History
Technical Support
Denver Public Schools
07.2022 - Current
- Duties include: Asset Management, Acting as frontline support for staff and students, quickly and efficiently addressing their technology needs while providing Excellent Customer Service.
Facilities Coordinator
Aramark
04.2017 - 07.2022
- Duties Include: Working alongside multiple venues, clients with Day to Day objectives regularly changing. Adaptability to meet & exceed each client's needs requiring me to make quick & effective decisions while actively troubleshooting issues before they may arise.
Event Staff/Shift Runner
Live Nation
08.2015 - 06.2022
- Duties Include: Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members. Worked alongside Multiple Tours/clients while still maintaining Excellent Customer Service & providing a diverse workflow to meet each clients specific requests.
Education
Bachelor of Science - Double Major in Music & Business
University of Colorado Denver
Denver, CO05-2018
Skills
- Critical Thinking / Active Listening
- Excellent Customer Service
- Project Management
- Giving / Receiving Feedback
- Adaptable / Quick Learner
- Google Suite / Microsoft Office
- Ivanti KCS rank 2
- Mac & Windows OS
- Adobe Suite
Accomplishments
- Promoted to KCS software rank 2 within my first 2 years at DPS
- Ranked as a Top Customer Service Provider in DPS all 3 years
Timeline
Technical Support
Denver Public Schools
07.2022 - Current
Facilities Coordinator
Aramark
04.2017 - 07.2022
Event Staff/Shift Runner
Live Nation
08.2015 - 06.2022
Bachelor of Science - Double Major in Music & Business
University of Colorado Denver
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