James Oaks
Colorado Springs
Summary
Results-driven professional specializing in customer service and quality assurance. Manages employee lifecycle processes, including hiring, training, and performance management. Facilitates conflict resolution to enhance team dynamics and promote a positive work environment. Committed to driving organizational success through effective leadership.
Overview
27
27
years of professional experience
Work History
Coding Quality Coordinator
UCHealth Medical Group
Colorado Springs
10.2019 - 07.2026
- Conducted audits to verify coding accuracy and support reimbursement initiatives.
- Led education seminars for providers and colleagues to improve understanding of coding standards.
- Educated doctors and advanced practice providers on documentation practices to enhance reimbursement.
Medical Coder
Colorado Springs Orthopedic Group
Colorado Springs
07.2017 - 10.2019
- Assigned appropriate codes to procedures and diagnoses using industry standards.
- Reviewed medical documentation for coding accuracy and compliance with regulations.
- Utilized coding software to enhance efficiency and maintain data integrity.
Assistant Shift Manager
MGM Grand Detroit Casino
Detroit
05.1999 - 05.2015
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing service delivery.
- Trained new team members on service standards and operational protocols, fostering consistency in guest experience.
- Supervised daily operations to maintain efficient workflow and enhance guest satisfaction.
- Resolved guest complaints to maintain a positive atmosphere, contributing to guest loyalty.
Education
BBA - Accounting
University of Rhode Island
Kingston, RISkills
- Project management
- Critical thinking skills
- Customer satisfaction
- Leadership proficiency
- Staff supervision
- Time management abilities
- Cost reduction strategies
- Communication skills
- Written communication
- Multitasking
Timeline
Coding Quality Coordinator
UCHealth Medical Group
10.2019 - 07.2026
Medical Coder
Colorado Springs Orthopedic Group
07.2017 - 10.2019
Assistant Shift Manager
MGM Grand Detroit Casino
05.1999 - 05.2015
BBA - Accounting
University of Rhode Island