James Mcdonald
Aurora
Summary
Dynamic professional with a strong work ethic and customer service expertise, previously at Kind Love. Proven track record in staff training and development, enhancing customer satisfaction through personalized recommendations. Skilled in POS systems and inventory management, driving sales growth while ensuring compliance with industry regulations. Committed to fostering loyalty and building rapport with clients.
Skilled cannabis industry professional ready to lead and enhance retail operations. Experienced in inventory management, customer service, and product knowledge. Strong emphasis on team collaboration and adaptability to changing needs ensures reliable performance. Known for fostering positive environment and achieving results.
Overview
7
7
years of professional experience
Work History
Lead Bud Tender
Kind Love
08.2024 - Current
- Led team in delivering exceptional customer service, enhancing overall shopping experience.
- Trained new budtenders on product knowledge and compliance adherence, ensuring regulatory standards.
- Managed inventory levels effectively, minimizing stock discrepancies and optimizing product availability.
- Assisted customers in selecting products based on individual needs and preferences, fostering loyalty.
- Conducted regular inventory audits to ensure accuracy and compliance with state regulations.
- Maintained up-to-date knowledge of industry regulations and best practices, ensuring compliance.
- Built strong relationships with customers, creating a welcoming and engaging environment.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
Assistant Store Manager
KAYA
07.2021 - 08.2024
- Trained and developed staff in customer service best practices to enhance engagement and satisfaction.
- Coordinated with suppliers to ensure timely delivery of merchandise and maintain optimal stock levels.
- Implemented visual merchandising strategies to create attractive displays that drove customer interest.
- Managed inventory processes, including stock audits and replenishment, to ensure product availability.
- Analyzed sales performance data to identify opportunities for improvement and increase profitability.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Lead Merchandiser
Keurig Dr Pepper, Inc.
08.2018 - 02.2021
- Developed product assortment plans to maximize shelf space efficiency and align with consumer demand.
- Led team training sessions focused on inventory management strategies to enhance operational effectiveness.
- Implemented visual merchandising techniques that improved product visibility and customer engagement.
- Coordinated promotional campaigns that increased brand awareness and drove sales growth.
- Streamlined inventory management processes to reduce waste and improve stock availability.
- Collaborated with cross-functional teams to ensure cohesive execution of merchandising initiatives.
- Facilitated communication between vendors and store managers to resolve issues promptly.
- Created visually appealing merchandise layouts that enhanced the overall shopping experience.
- Optimized stock rotation practices, minimizing waste due to expired or damaged goods while maintaining high levels of product availability.
Education
High School Diploma -
North Forney High School
Forney, TXSkills
- Strong work ethic
- Customer service expertise
- Staff training and development
- POS system operation
- Biotrack, Flowhub, Dutchie POS Experience
- Sales proficiency
- Cash handling experience
- Supporting medical patients
- Restocking inventory
- Discussing cannabis
- Building rapport
- Customer education
- Maintaining security
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Elementary
Timeline
Lead Bud Tender
Kind Love
08.2024 - Current
Assistant Store Manager
KAYA
07.2021 - 08.2024
Lead Merchandiser
Keurig Dr Pepper, Inc.
08.2018 - 02.2021
High School Diploma -
North Forney High School