- Outdoor Recreation
- Music
- Played guitar in a big band/swing group for years
- Drum line section leader at Auburn University
- Historical Exploration
- Backpacking and Hiking
- Road Trips
- Passionate about balancing physical health with mental and emotional wellness
- Reading
- Animal Care
James McDade
Colorado Springs,CO
Summary
Dedicated Space Systems Operator with four years of experience, recognized for exceptional communication skills and meticulous attention to detail in system operations. Proven track record of flawless ASMCS evaluations, demonstrating reliability and precision in high-stakes environments. Committed to continuous learning and improvement, actively seeking deeper insights into system functionalities to enhance troubleshooting capabilities and facilitate effective collaboration with engineers and technical analysts. Skilled in anomaly response and resolution, ensuring swift and effective solutions to complex challenges.
Overview
12
12
years of professional experience
Work History
Space Systems Operator
United States Space Force
11.2022 - Current
- Facilitated escalations and incident response triage with groups, ensuring protection of $45.1 billion MILSATCOM network and access for 1,900 terminals at 99.4% mission success
- Executed testing and installation of enterprise software while validating changes for $4.6 billion ground network and $270 million C2 weapon system.
- Managed satellite crisis team responses through emergency investigations, solution assessments, and critical maintenance execution.
- Oversaw operations of 10-satellite NC3 constellations and seven C2 nodes, providing strategic communications to POTUS, CJCS, and 11 CCMDs.
- Led ASMCS sys coordination for joint exercises
- Organized 480 tasks over 24 hrs across 3 crews for services IAW CJCS directed exercise
- Assured Red Hat evaluation & certification efforts; tested/validated ASMCS scripts for 72 days
- - Initiated 5 satellite anomaly responses; directed 4 quick response teams & coordinated with 2 geographically separated units
- Restored C3 comms for Sixth fleet - 156 users
- Supported NATO security operations for 2 months of Middle East Crisis
- Oversaw corrections for 2 BRC MORs; ID'd errors and coordinated fix actions w/TAs
- Identified satellite crosslink anomaly - coordinated with 5 engineer response teams to resolve 100+ alarms and restore communication services for 20 users and 2 international partners
Field Service Technician
CBIZ Network Solutions
11.2016 - 03.2023
- Deliver technical support and customer service to Edward Jones associates for computers, printers, phones, phone controllers, VoIP phones, scanning devices, and troubleshooting diverse software programs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $20,000.
- Discussed and recommended service options with customers and explained costs involved.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
Crew Manager
Locker Pro
05.2015 - 08.2015
- Responsibilities included leading a 3 man crew across schools in Southeast to complete service of storage systems. This included administrative responsibilities in organizing work schedule with school administrators, plan out living arrangements for each work week, and ensure that crew's performance exceeded the company standard
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Motivated staff to perform at peak efficiency and quality.
Technical Writer
Locker Pro
08.2014 - 12.2014
- Revamped documentation methods, facilitating transition from paper to paperless systems while ensuring content meets audience needs
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Observed in-progress operations to identify important steps for technical instructions.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
Education
No Degree - Computer and Information Sciences
University of Alabama At Birmingham
Birmingham, AL01-2017
Bachelor of Arts - Professional, Technical, Business, and Scientific Writing
Auburn University
Auburn, AL01-2014
Skills
- Technical Writing
- Computer Hardware Troubleshooting
- Help Desk Support
- Systems analysis
- Server management
- System operations monitoring
- Incident response
- Customer support
- Satellite communications
- IT skills
Accomplishments
Two Air and Space Achievement medals for deploying with DOM for mission critical operations and exercises
Served honorably in the United States Space Force.
Ensured accuracy of MILSATCOM documentation by identifying errors and notifying appropriate authorities for revision
Interests
Timeline
Space Systems Operator
United States Space Force
11.2022 - Current
Field Service Technician
CBIZ Network Solutions
11.2016 - 03.2023
Crew Manager
Locker Pro
05.2015 - 08.2015
Technical Writer
Locker Pro
08.2014 - 12.2014
No Degree - Computer and Information Sciences
University of Alabama At Birmingham
Bachelor of Arts - Professional, Technical, Business, and Scientific Writing
Auburn University