James Koester
Cañon City
Summary
Dynamic professional with a proven track record in customer service and operational efficiency at Walmart and B&D Automotive. Expert in planning and organization, I consistently enhance customer satisfaction through effective communication and attention to detail. Skilled in delivery management and adept at multitasking, I thrive in fast-paced environments.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Walmart
11.2023 - 12.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Automotive Service Manager
B&D Automotive
08.2020 - 10.2023
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Custer County High School
Westcliffe, CO05-2021
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Heavy lifting
- Physical stamina
- Delivery management
- Order proofing
- Car maintenance
- Time management
- Multitasking
Timeline
Personal Shopper
Walmart
11.2023 - 12.2024
Automotive Service Manager
B&D Automotive
08.2020 - 10.2023
High School Diploma -
Custer County High School
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