James Hokanosn
Parker
Summary
Dynamic and results-driven professional with a proven track record at Swirls Frozen Yogurt, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through effective problem resolution and maintaining high standards in inventory management. Committed to fostering positive relationships and thriving in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Swirls Employee
Swirls Frozen Yogurt
Parker
08.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Freddy's Cook
Freddy's Frozen Custard & Steakburgers
Parker
03.2023 - 05.2023
- Prepared and cooked menu items following established recipes and standards.
- Maintained cleanliness and organization of workstations and kitchen areas.
- Monitored food quality to ensure freshness and compliance with health regulations.
- Collaborated with team members to coordinate kitchen operations during peak hours.
- Managed inventory by restocking supplies and minimizing waste during shifts.
- Operated kitchen equipment safely, including grills, fryers, and slicers.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Education
High School Diploma -
Legend High School
Parker, CO05-2025
Skills
- Customer service
- Team collaboration
- Time management
- Inventory management
- Effective communication
- Problem resolution
- Relationship building
- Calm under pressure
- Organizational skills
- Excellent communication
- Friendly, positive attitude
- Problem-solving
Accomplishments
- Honor Roll 3 out of the 4 years in High School
- 3.5 GPA maintained
- ACSENT scholarship earned which only 156 students in all of Douglas County will recieve
Languages
French
Limited
References
References available upon request.
Timeline
Swirls Employee
Swirls Frozen Yogurt
08.2023 - Current
Freddy's Cook
Freddy's Frozen Custard & Steakburgers
03.2023 - 05.2023
High School Diploma -
Legend High School