James Happel
Pine Junction
Summary
Dedicated retail professional with proven skills in customer relationship management and conflict resolution. Committed to fostering positive work environments and enhancing customer satisfaction through effective problem-solving strategies.
Overview
5
5
years of professional experience
Work History
Lead Retail Consultant
Moore Lumber & Ace Hardware
Pine Junction
08.2021 - Current
- Operated cash register efficiently during peak customer hours.
- Facilitated special orders for customers to meet product demands and improve satisfaction.
- Provided custom paint mixing services to ensure customer satisfaction.
- Performed monthly inventory checks to ensure accuracy and minimize discrepancies.
- Received secondary vendor items, ensuring timely restocking of merchandise.
- Created and programmed car keys using specialized equipment.
- Provided manager overrides to cashiers, enabling uninterrupted service.
- Managed daily opening and closing procedures.
- Performed basic network troubleshooting.
Assistant Store Manager
Moore Lumber & Ace Hardware
Pine Junction
03.2024 - 03.2025
- Managed weekly product orders, ensuring optimal inventory levels for customer satisfaction.
- Executed product closeout procedures, facilitating timely availability of replacement products.
- Resolved employee disputes promptly, contributing to a more cohesive work environment.
Education
High School Diploma -
Denton High School
Denton, TX05-2021
Skills
- Network support
- Customer engagement
- Inventory management
- Problem solving
- Conflict resolution
Timeline
Assistant Store Manager
Moore Lumber & Ace Hardware
03.2024 - 03.2025
Lead Retail Consultant
Moore Lumber & Ace Hardware
08.2021 - Current
High School Diploma -
Denton High School