James Hanson
Littleton
Summary
Motivated Associate Service Manager possessing excellent leadership and planning abilities. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Father of 6 beautiful children who enjoys learning new things and going on long motorcycle rides with his wife.
Overview
23
23
years of professional experience
Work History
Associate Service Manager
Tesla
05.2025 - Current
- Led service team in delivering exceptional customer experiences and resolving complex issues.
- Trained new potential management candidates in all aspects of the business from metrics to dispatching
- Analyzed service metrics to identify trends, driving continuous improvement initiatives.
- Oversaw inventory management systems, ensuring optimal stock levels for service operations.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Service Supervisor
Tesla
11.2022 - 05.2025
- As a Service Supervisor I dispatched work to the appropriate technician for most efficient repair while reducing aging and and maintaining a healthy WIP
- Provided coaching and guidance to technicians through weekly 1:1s
- Supervised daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored team members on best practices and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced lead times.
- Analyzed service performance metrics to identify areas for improvement and increase productivity.
- Coordinated cross-functional communication between service teams and other departments to streamline operations.
- Led initiatives focused on enhancing the overall customer experience through feedback integration.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
Lead Master Service Technician
Tesla Service
04.2021 - 11.2022
- My duties as a, Lead Master Service Center Technician include but are not limited to; working with the Littleton leadership team to ensure our daily goals are achieved with cars repaired per day, along with a strong focus on FRFT, CSAT and ETC accuracy
- Delegated tasks to team members, maximizing unique strengths and skill sets.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels and materials used to keep management informed.
- Collaborated with management team to implement new work procedures or policies.
- Complete Littleton's aging report daily for visibility of aging vehicles in the shop queue to ensure aging vehicles are completed, or parts are en route to further complete the repair. Confidently keep aging vehicles to a minimum and complete the vehicles at its promised ETC to ensure a better customer experience
- Additionally, I am a Service Coach working with the Littleton leadership team to provide and receive constructive feedback through 1 on 1s to help our technicians increase both performance and productivity when repairing vehicles along with any other issues that may arise in the shop
- Utilized coaching and leadership principles to enhance internal and external team dynamics.
- I was also the Littleton site Shield Ambassador responsible for security and awareness.
Service Technician
Tesla Service
10.2017 - 04.2021
- Performed diagnosis and repairs on all Tesla models
- Assisting at EOL, GSD, and supporting additional service centers; mobile service included
- Exhibited my role as a leader by training new team members on service processes to increase productivity.
- Excelled starting as a S2 to achieving S4 with 4 masteries in 2.5 years and was the first in the state of Colorado to achieve, validated S3
- When the “Charge your Career” fundamental first began, it was vital, and I strongly believed in it, allowing me to lead the way for others.
Peterson Idealease
05.2017 - 10.2017
- My duties as a Scheduled Service Technician included diagnosing and repairing all systems on International trucks, performing 90-day inspections, PDIs, managing repair orders and time in an efficient and productive manner.
Manager
AutoZone
10.2015 - 09.2016
- Duties at AutoZone as a Parts Sales Manager included managing parts inventory as well as the of cleanliness of the store and its employees
- In this role I assisted customers routinely by providing a strong customer experience resolving any issues or conflicts they may have had, and providing information on their vehicle about parts, repairs, or questions expressed.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Entered time and attendance logs in preparation for payroll.
Colusa Indian Community Council
01.2014 - 03.2015
- My duties included maintenance and repair of all equipment, welding, fabricating, and operating equipment.
Manager of Operations
Grande Cache Coal
09.2011 - 11.2013
- My duties as an Underground Mine Foreman included overseeing and delegating to my crew in the pillar production of coal, training, Mine Rescue, ensuring safe production of coal, pre-shifting ensuring the mine was safe to enter.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Entered time and attendance for payroll.
- Dedication and advanced knowledge of mine operations granted me Foreman papers through OH&S
- The crew I led was number one in production and safety and won the Mine Manager Safety Award per tons produced in 2012.
- Prepared custom training course materials and presentations for corporate training.
United States Air Force
04.2003 - 04.2005
- Honorable Discharge
- My duties in the Air Force as a F-16 armament technician were safely load the weapon systems of a F-16 aircraft
- It was my responsibility to keep logs when work was performed, ready the jet for service, maintain weapon systems electronics also I lead a load crew that consisted of myself and 2 other airmen, I would relay the steps to the loaders and ensure the steps were followed precisely and aircraft was loaded correctly and safely.
Education
diploma - Auto/Diesel II
Universal Technical Institute
12.2016
Skills
- Technical Documentation
- Problem-Solving
- Teamwork and Collaboration
- Collaborative Team Player
- Resolving Problems and Incidents
- Multitasking and Prioritization
- Customer Service Support
- Issue and Resolution Tracking
- Service Schedule Coordination
- Attention to Detail
- Documentation Development
- Training Materials Development
- Customer Service
- Microsoft Windows and Office
- Team leadership
- Positive attitude
Hobbies
- Camping
- Fishing
- Tinkering (crafting new things)
- Forging
- Gun smith
- Distilling
Timeline
Associate Service Manager
Tesla
05.2025 - Current
Service Supervisor
Tesla
11.2022 - 05.2025
Lead Master Service Technician
Tesla Service
04.2021 - 11.2022
Service Technician
Tesla Service
10.2017 - 04.2021
Peterson Idealease
05.2017 - 10.2017
Manager
AutoZone
10.2015 - 09.2016
Colusa Indian Community Council
01.2014 - 03.2015
Manager of Operations
Grande Cache Coal
09.2011 - 11.2013
United States Air Force
04.2003 - 04.2005
diploma - Auto/Diesel II
Universal Technical Institute