James Gustafson

Delivered food and groceries in a timely and professional manner.

Managed my own schedule.

Provided customer service.

Managed my own hours and timelyness

• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed schedules and overall operations of entire restaurant.
• Completed and was responsible for inventory and AvsT as well as Profit and Loss of entire restaurant.
• Oversaw all operations and profit of entire restaurant.
• Trained and participated in working any and all shifts in the restaurant.
• Was in charge of all dicipline and coaching for crew members
• Participated in and made final hiring decisions for all crew members.

Traveled around Wyoming and Colorado opening new locations and training staff.

Created schedules

Participated in all business aspects including inventory, analyzing P&L and AvsT.

Creating sales plans for increasing sales using add on sales for service staff and also creating excitement and networking within the local community.

Managed overall operations including reservations, sales, customer service within the restaurant and over the phone.

Managed and responded to guest concerns and issues.

HIred and trained all team member in both back and front of the house.