James Della Rocco
Olathe
Summary
Dynamic and results-driven Team Lead at Arctic Cooling and Heating, skilled in coaching and mentoring while fostering a collaborative environment. Proven ability to enhance customer focus and attention to detail, ensuring optimal HVAC system performance and client satisfaction. Committed to excellence and continuous improvement in all aspects of work.
Overview
9
9
years of professional experience
Work History
Team Lead
Arctic Cooling and Heating
08.2024 - 05.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Apprentice Plumber
Dons Heating
02.2022 - 08.2024
- Installed plumbing fixtures and systems in residential and commercial properties.
- Assisted in diagnosing plumbing issues and recommending effective solutions.
- Conducted routine maintenance on plumbing equipment to ensure optimal performance.
- Collaborated with senior plumbers to complete complex installations efficiently.
HVAC Installer
Arctic Cooling, Heating, And Plumbing
03.2020 - 02.2022
- Installed HVAC systems following blueprints and manufacturer specifications.
- Conducted routine maintenance and troubleshooting to ensure optimal system performance.
- Collaborated with team members to complete installations efficiently and safely.
- Educated clients on system operation and maintenance best practices.
HVAC Installer
Heroes Heating and Cooling
03.2016 - 01.2020
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
Education
Vista High School
Montrose, CO05-1998
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Arctic Cooling and Heating
08.2024 - 05.2025
Apprentice Plumber
Dons Heating
02.2022 - 08.2024
HVAC Installer
Arctic Cooling, Heating, And Plumbing
03.2020 - 02.2022
HVAC Installer
Heroes Heating and Cooling
03.2016 - 01.2020
Vista High School
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