James Chadwick
New Castle
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
8
8
years of professional experience
Work History
Head Casher
Verde Natural
Carbondale
07.2023 - 06.2025
- Trained new cashiers on procedures and customer service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed cash register operations and processed customer transactions efficiently.
- Assisted in inventory management by restocking merchandise as needed.
Head Cashier
Silver Peak
Glenwood Springs
08.2022 - 07.2023
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Supervised daily cash operations and managed cash drawer accuracy.
- Trained new cashiers on register procedures and customer service standards.
- Conducted regular audits of cash registers to prevent discrepancies.
Produce Manager
Kroger
New Castle
09.2021 - 05.2022
- Managed daily operations of produce department, ensuring freshness and quality.
- Coordinated product displays to enhance customer engagement and promote sales.
- Monitored inventory levels and initiated orders to maintain stock availability.
- Implemented safety protocols for handling perishable products within the department.
- Resolved customer inquiries and complaints regarding produce selection and quality.
- Replenished, rotated and culled displays several times daily.
Cashier / Food Crew Member
Za Pizza
Glenwood Springs
04.2017 - 12.2019
- Processed customer orders efficiently and accurately at busy pizza restaurant.
- Handled cash transactions and maintained accurate cash drawer balance.
- Maintained cleanliness and organization of the front counter area during shifts.
- Collaborated with kitchen staff to ensure timely order fulfillment for customers.
Education
High School Diploma -
Littleton High School
Littleton, CO05-2015
Skills
- Customer service
- Employee training
- Cash management
- Transaction processing
- Inventory management
- Point of sale systems
- Proactive problem-solving
- Hard-working
- Problem solving
- Merchandising
References
References available upon request.
Timeline
Head Casher
Verde Natural
07.2023 - 06.2025
Head Cashier
Silver Peak
08.2022 - 07.2023
Produce Manager
Kroger
09.2021 - 05.2022
Cashier / Food Crew Member
Za Pizza
04.2017 - 12.2019
High School Diploma -
Littleton High School
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