Summary
Overview
Work History
Education
Skills
Timeline
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James Van Zell Burnett

Colorado Springs

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

9
9
years of professional experience

Work History

Souper Salad
  • Stocked plates, cleaned and ensured a pleasant dining experience for over 100 customers per shift.
  • Handled cash register, prepared foods, and replenished tubs of food and made toppings.

Branch Banker

PNC Bank
08.2023 - Current
  • Knowledge of banking products and services in retail manner.
  • Positions PNC solutions to drive new revenue and customer loyalty.
  • Drive sales by internal and external interaction with an advanced process.
  • Uphold customers focus environment.
  • Digital awareness with online tools and resources to create customized financial solutions.
  • Collaboration with eco partners to maximize customer loyalty and financial gain.
  • Continuously analyzing risk management.
  • High level communication with managers and associates.
  • Demonstrates effective problem-solving skills in a professional manner.
  • Educated clients on banking products, enhancing customer satisfaction and retention.
  • Assisted customers with account inquiries and transactions, ensuring timely and accurate service.

Sales Consultants

Phil Long Ford Motor City
04.2022 - 06.2023
  • Average 8+ car sales a month.
  • Responsible for high levels of customer service and satisfaction.
  • (eleads) proficient car sales program.
  • Required to qualify, present, and demonstrate all paperwork needed to complete automotive sales, within compliance of state regulation.
  • Wash clean, and deliver all vehicles.
  • Help manage and assist associates in need.
  • Excellent phone skills.

Den4, L1 decanter/ learning ambassador, Cos5, L3 Transportation associate

Amazon
11.2021 - 04.2022
  • Dedicated, motivated and ready for more responsibility.
  • Helped increase Den4 metrics, within the inbound area, as a decanter/ truck unloader.
  • By increasing the productivity of material on the line, I was able to increase decanters rates significantly.
  • Cos5, hired on as L3 transportation associate.
  • Quickly learned the roles of the guard shack, check in and check outs.
  • Quickly learned and completed hostler certification.
  • Started to help new hires with the learning process of the daily procedures in the guard shack.

curtesy clerk, cashier, service desk clerk, Head clerk/ Frontend supervisor, meat and seafood clerk, deli clerk, and gas station attendant

King Soopers / Kroger Inc
11.2020 - 11.2021
  • I have an extensive background in customer service in a retail environment.
  • Great interpersonal communicator.
  • Driven, motivated, and reliable.
  • I have worked 40 hours plus a week sense hired date of 11/16/20.
  • Dependable, organized, and efficient worker.

Internship, Office Assistant

The Preserve at Belmont
09.2016 - 05.2021
  • Complete office duties such as filing to support director of apartment complex.
  • Show prospective tenants’ apartments and floor plans.
  • 5 years Plus of receptionist experience.

cashier/Stocker

Spanky's liquor
05.2020 - 04.2021
  • Provide excellent customer service to all customers.
  • Make sure the coolers and registers are properly cleaned and organized.
  • Regularly check and stock coolers with product.
  • Responsible for opening and closing the store when needed.

Dish Washer/Server/Food Prep

08.2017 - 03.2018

Stocker/Cashier/Security

Ross
05.2016 - 03.2018
  • Provided customer service in a proficient manner.
  • Worked the cash register and completed purchases.
  • Greeted customers warmly and ascertain problem or reason for calling.
  • Restocked sales floor overnight.
  • Organized store merchandise.
  • Handled security operations as needed to mitigate shoplifters.

Education

Bachelor of Science Business Administration - Business Management (Marketing), Communication and Rhetoric

Colorado State University – Pueblo
Pueblo, CO
05.2021

Skills

  • Effective interpersonal communication
  • Fast learner motivated by challenges and new experiences
  • Microsoft Office proficiency
  • Collaborative team player
  • Customer service
  • Positive attitude
  • Time management
  • Accurate data entry
  • File organization
  • Strong problem solver
  • Document management
  • Documentation expertise

Timeline

Branch Banker

PNC Bank
08.2023 - Current

Sales Consultants

Phil Long Ford Motor City
04.2022 - 06.2023

Den4, L1 decanter/ learning ambassador, Cos5, L3 Transportation associate

Amazon
11.2021 - 04.2022

curtesy clerk, cashier, service desk clerk, Head clerk/ Frontend supervisor, meat and seafood clerk, deli clerk, and gas station attendant

King Soopers / Kroger Inc
11.2020 - 11.2021

cashier/Stocker

Spanky's liquor
05.2020 - 04.2021

Dish Washer/Server/Food Prep

08.2017 - 03.2018

Internship, Office Assistant

The Preserve at Belmont
09.2016 - 05.2021

Stocker/Cashier/Security

Ross
05.2016 - 03.2018

Souper Salad

Bachelor of Science Business Administration - Business Management (Marketing), Communication and Rhetoric

Colorado State University – Pueblo

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