James Bish
Scout Security
Colorado Springs
8
years of professional experience
Self-motivated and outcome-oriented business professional interested in utilizing acquired skills, while continuing to expand knowledge base, to grow into a valuable operations asset. Dedicated to delivering high quality work and thrives in a fast-paced environment. Has demonstrated success in completing high quality work, while ensuring customer satisfaction.
Work History
Trainer
8 Months- Delivered onboarding and role-specific training for security personnel across policies, procedures, and service standards. 2.Developed training materials aligned with security protocols, emergency response, and site-specific requirements. 3.Conducted hands-on coaching for incident reporting, visitor control, and access management procedures. 4.Assessed trainee readiness through observations, knowledge checks, and corrective feedback. 5.Reinforced compliance with safety standards, communication expectations, and documentation accuracy. 6.Coordinated schedule changes and training sessions to support operational coverage and staffing needs. 7.Maintained records for training completion, certifications, and updated instructional materials. 8.Adapted training delivery to different learning styles while improving consistency and retention across teams.
- Supported new hires through mentorship to facilitate their professional development and boost team performance., resulting in stronger staff development and increased productivity.
- Maintained records for training completion, certifications, and updated instructional materials.
- Trained employees on best practices, offering constructive feedback to improve performance and efficiency. on best practices, providing constructive feedback to support their professional growth.
Cashier
11 Months- Processed POS transactions accurately, including cash, card, lottery, and fuel purchases.
- Delivered prompt customer service while answering product, pricing, and fuel questions.
- Balanced register drawers and resolved cash variances with consistent attention to detail.
- Verified age-restricted sales for tobacco and alcohol compliance.
Customer Service Specialist
4 Months- Focused on providing effective solutions to challenges.
- Customer Service Specialist
- FedEx
- Responsible for providing high quality customer service to guests and Client Negotiation vendors in the Broadmoor Hotel. Key duties included processing/coordinating
- Provided high quality customer service to guests and client negotiation vendors in the Broadmoor Hotel. Key duties included processing and coordinating.
- Problem Solving & Decision-Making
- Time Management packages for guests and employees, clerical duties, and client/vendor
- Microsoft Suite Experience
- Exhibited strong ethical standards in all interactions.
- Data Entry, Data Verification, and Obtaining and Filing Various Learned new tasks efficiently to support team goals. forms of Documentation
- Data Entry, Data Verification, and Obtaining and Filing Various Quick Learning Ability forms of Documentation
- Conference Coordination for Shipping/Receiving for Vendors
- Package Delivery and Direct Client Contact
- Colorado Springs, CO
Directional Drilling Locator/Operator
1 Year 7 Months- Assisted in the directional drill operation across multiple sites in Colorado, following instructions from the Owner and Team Lead.
- Operated vacuum truck to transport waste materials safely to designated disposal sites.
- Executed utility location services to prevent damage during excavation projects.
- Vacuum Truck Driver and Operator
- Transported equipment and materials to job sites to facilitate project progress.
- Conducted routine maintenance on vehicles and equipment to ensure optimal performance.
- Executed backhoe operations to efficiently dig trenches and assist in site preparation.
Education
No Degree - Exceptional Customer Service and Communication Skills
High School Diploma
Skills
New hire training
Planning and coordination
Public speaking
Creative problem solving
Effective communication
Customer relations
Effective communication
Timeline
Trainer
Scout Security
02.2026 - CurrentRead More
Cashier
Murphy Usa Inc.
01.2025 - 12.2025Read More
Customer Service Specialist
FedEx
01.2021 - 05.2021Read More
Directional Drilling Locator/Operator
AH Underground Systems Maintenance for Vehicles
01.2019 - 08.2020Read More
Central Tech High School
High School Diploma
Read More
Edinboro University
No Degree from Exceptional Customer Service and Communication Skills
Read More