James A Castillo
Lakewood
Summary
Realtor with a proven track record at Madison Allied Real Estate, excelling in sales and territory management. Leveraging Six Sigma Green Belt expertise, I drive efficiency and enhance customer satisfaction. Adept at coaching and mentoring teams, I consistently achieve outstanding results in competitive markets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Realtor
Madison Allied Real Estate
Littleton
01.2007 - Current
- Guided clients through property buying and selling processes.
- Conducted market analysis to determine property values and trends.
- Collaborated with mortgage brokers to facilitate financing options for clients.
Restaurant Owner
44th Avenue Grill
Wheat Ridge
01.2014 - 01.2020
- Managed daily operations of a busy grill restaurant.
- Supervised kitchen staff to ensure food quality and safety.
- Developed menus based on seasonal ingredients and customer preferences.
- Coordinated marketing efforts to promote daily specials and events.
- Handled inventory management to maintain stock levels efficiently.
- Trained new employees on restaurant policies and procedures.
- Established relationships with local suppliers for fresh produce and meats.
- Resolved customer complaints to enhance dining experience satisfaction.
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Hired, trained and motivated staff to fill all restaurant openings.
- Managed food preparation, guest interaction, quality control and customer relations.
Customer Advocate
Johns Manville International
Littleton
01.2000 - 01.2007
- Facilitated customer inquiries to ensure timely and accurate responses.
- Developed training materials for new staff on customer service protocols.
- Managed sales inquiries using CRM software to track interactions and updates.
- Maintained accurate records of sales activities and client interactions.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Education
Real Estate
Red Rocks Community College
Skills
- Sales
- Outside/Inside Sales
- Six Sigma Green Belt
- purchasing
- Inventory
- Inventory control
- Microsoft 365
- Production
- Production planning
- Warehouse manager
- Microsoft Office
- Sales force
- Outlook
- Database support
- Territory management
- Coaching
- Training
- Mentoring
- Sales contracts
- Project management
Key Skills Experience
- Sales
- Outside/Inside Sales
- Six Sigma Green Belt
- Purchasing
- Inventory
- Inventory control
- Microsoft 365
- Production
- Production Planning
- Warehouse Manager
- Microsoft Office
- Sales Force
- Outlook
- Database support
- Territory Management
- Coaching
- Training
- Mentoring
- Sales Contracts
- Project Management
- SalesForce
Leadership Experience
My focus is building and maintaining relationships using negotiation and a proven WIN-WIN attitude. The tools I use are experience, support, along with encouragement and promotion. The gift of an analytical approach is an edge with a clear grasp all situations.
Certification
Licensed Real Estate Broker
Timeline
Restaurant Owner
44th Avenue Grill
01.2014 - 01.2020
Realtor
Madison Allied Real Estate
01.2007 - Current
Customer Advocate
Johns Manville International
01.2000 - 01.2007
Real Estate
Red Rocks Community College